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Program Manager, Small Business Development Center

Salary:
Job Type: Full-Time
Job Number: FY2300131
Location: Main Campus - Baytown, TX
Division: Provost/Academic & Student Affairs

Position Overview

Starting Salary Range is $50,648 -$58,241. The initial salary offer is commensurate with education and related work experience.

As a member of the Center for Workforce and Community Development, and under the supervision of the Director of the SBDC, performs a thorough understanding of small business operations, theory, and practical aspects in many business industries. Perform administrative tasks on an as-needed basis. This multipurpose position requires excellent customer service, time management, and problem-solving skills. This position provides professional business services to pre-venture, early-stage, and growth companies. Individuals must have strong interpersonal skills, problem-solving, decision-making, project management, and time management skills.

Essential Duties & Responsibilities

• Facilitate preliminary client assessment and evaluate individual and business strengths and weaknesses in developing services and strategies for improvement.
• Assist the SBDC Director and/or clients with marketing and advertising plans as needed.
• Perform administrative tasks in support of SBDC operations.
• Serve as a communications liaison between GCSBDC network, Lee College, and business stakeholders.
• Assist in the development and implementation of special events/workshops and when necessary, represent the Center at college and community events.
• At all times act with discretion and adhere to the confidentiality of all clients and information about their businesses.
• Adhere to Center standards for customer service and professionalism.
• Maintain a professional demeanor and polished appearance.
• Assist in building and establishing key stakeholders' relationships, including the SBA, lenders, Chambers of Commerce, and other community partners.
• Promote the Small Business Development Center and the services it offers

Additional Duties & Responsibilities

• Friendly, courteous, service-oriented, and enjoy working with various people.
• Excellent interpersonal and problem-solving skills, both written and oral.
• Strong organization skills
• Ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Strong computer skills, including experience with Microsoft Office Suite.
• Detail oriented and able to multitask and meet critical deadlines.
• Able to work individually with limited supervision and collaboratively with diverse populations/ groups/ teams.
• Assist in managing Director's calendar/appointments and maintaining the departmental calendar.
• Create agendas, take minutes during meetings, and distribute minutes to participants.
• Enter data and prepare budget reports
• Enter and track departmental purchase requests; process account statements and credit card charges in the tracking system.
• Create internal and external correspondence; distribute departmental information and reminders
• Assist in documenting and tracking projects, ensuring reporting timelines are met.
• Research and compile data for various internal and external reports pertaining to the Workforce Development department.
• Perform other duties as assigned.

Minimum Education, Experience, Knowledge, Skills & Abilities

• Bachelor's (or higher) degree or equivalent combination of education and experience in lieu of degree
• One (1) year of related work experience
• Proficient in Outlook, Word, and Excel
• Demonstrated attention to detail and ability to multitask
• Able to work individually with limited supervision and collaboratively with diverse populations/ groups/ teams
• Manage, organize, and communicate information of varying business complexity
• Excellent interpersonal and problem-solving skills, both written and oral
• Verified skills in organizing complex systems and effectively managing multiple, competing priorities while remaining composed and professional
• Friendly, courteous, service-oriented, and enjoy working with a variety of people
• Act with discretion and maintain confidentiality
• Highly proficient in Microsoft Office Suite, specifically Outlook, Word, Excel, and PowerPoint, and able to perform successful internet research.
• Must be dependable
• Aware of and sensitive to cultural differences with the ability to work with and engage individuals of diverse backgrounds
• Ability to maintain effective working relations with college personnel and outside entities
• Must be available to work evenings, and weekends as needed

Preferred Qualifications:

• Experience in working with small business owners
• Experience in higher education, lending institutions, Chambers of Commerce
• Experience with customer relations and/or project management software

To apply, please visit https://www.schooljobs.com/careers/lee/jobs/3729821/program-manager-small-business-development-center




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