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Job ID: 204824

Program Manager, Small Business Development Center
Lee College

Date Posted Feb. 1, 2023
Title Program Manager, Small Business Development Center
University Lee College
Baytown, TX, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Communications/Public Relations

Program Manager, Small Business Development Center

Job Type: Full-Time
Job Number: FY2300131
Location: Main Campus - Baytown, TX
Division: Provost/Academic & Student Affairs

Position Overview

Starting Salary Range is $50,648 -$58,241. The initial salary offer is commensurate with education and related work experience.

As a member of the Center for Workforce and Community Development, and under the supervision of the Director of the SBDC, performs a thorough understanding of small business operations, theory, and practical aspects in many business industries. Perform administrative tasks on an as-needed basis. This multipurpose position requires excellent customer service, time management, and problem-solving skills. This position provides professional business services to pre-venture, early-stage, and growth companies. Individuals must have strong interpersonal skills, problem-solving, decision-making, project management, and time management skills.

Essential Duties & Responsibilities

  • Facilitate preliminary client assessment and evaluate individual and business strengths and weaknesses in developing services and strategies for improvement.
  • Assist the SBDC Director and/or clients with marketing and advertising plans as needed.
  • Perform administrative tasks in support of SBDC operations.
  • Serve as a communications liaison between GCSBDC network, Lee College, and business stakeholders.
  • Assist in the development and implementation of special events/workshops and when necessary, represent the Center at college and community events.
  • At all times act with discretion and adhere to the confidentiality of all clients and information about their businesses.
  • Adhere to Center standards for customer service and professionalism.
  • Maintain a professional demeanor and polished appearance.
  • Assist in building and establishing key stakeholders' relationships, including the SBA, lenders, Chambers of Commerce, and other community partners.
  • Promote the Small Business Development Center and the services it offers

Additional Duties & Responsibilities

  • Friendly, courteous, service-oriented, and enjoy working with various people.
  • Excellent interpersonal and problem-solving skills, both written and oral.
  • Strong organization skills
  • Ability to effectively manage multiple, competing priorities while remaining composed and professional.
  • Strong computer skills, including experience with Microsoft Office Suite.
  • Detail oriented and able to multitask and meet critical deadlines.
  • Able to work individually with limited supervision and collaboratively with diverse populations/ groups/ teams.
  • Assist in managing Director's calendar/appointments and maintaining the departmental calendar.
  • Create agendas, take minutes during meetings, and distribute minutes to participants.
  • Enter data and prepare budget reports
  • Enter and track departmental purchase requests; process account statements and credit card charges in the tracking system.
  • Create internal and external correspondence; distribute departmental information and reminders
  • Assist in documenting and tracking projects, ensuring reporting timelines are met.
  • Research and compile data for various internal and external reports pertaining to the Workforce Development department.
  • Perform other duties as assigned.

Minimum Education, Experience, Knowledge, Skills & Abilities

  • Bachelor's (or higher) degree or equivalent combination of education and experience in lieu of degree
  • One (1) year of related work experience
  • Proficient in Outlook, Word, and Excel
  • Demonstrated attention to detail and ability to multitask
  • Able to work individually with limited supervision and collaboratively with diverse populations/ groups/ teams
  • Manage, organize, and communicate information of varying business complexity
  • Excellent interpersonal and problem-solving skills, both written and oral
  • Verified skills in organizing complex systems and effectively managing multiple, competing priorities while remaining composed and professional
  • Friendly, courteous, service-oriented, and enjoy working with a variety of people
  • Act with discretion and maintain confidentiality
  • Highly proficient in Microsoft Office Suite, specifically Outlook, Word, Excel, and PowerPoint, and able to perform successful internet research.
  • Must be dependable
  • Aware of and sensitive to cultural differences with the ability to work with and engage individuals of diverse backgrounds
  • Ability to maintain effective working relations with college personnel and outside entities
  • Must be available to work evenings, and weekends as needed

Preferred Qualifications:

  • Experience in working with small business owners
  • Experience in higher education, lending institutions, Chambers of Commerce
  • Experience with customer relations and/or project management software

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