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Position Summary

• Provide outstanding customer service when answering phone calls, welcoming in students and guests to the admissions office, answering emails in GSE admissions inboxes, as well as through our student text messaging system.
• Serve as primary individual answering phone calls for office. Conduct appropriate triage of phone call to assist student with application related questions.
• Monitor email and text message inboxes to ensure follow-up is timely with students, faculty, and staff working with admissions office.

• Learn the University at Buffalo admissions system, Technolutions Slate, to best help students with application processing and document submission questions.
• Process the data entry and electronic imaging for all admission student information on application including, but not limited to, applications, transcripts, supplemental documents, test scores, admissions decisions, NYS residency documents, and inquiry cards.
• Ensure submitted applications have required materials needed for faculty review; make phone calls or send emails to follow-up with applicants, as necessary, to ensure materials are received by relevant deadlines.
• Work closely with admissions team to coordinate application review assignments.
• Assist prospective students in person, online, and over the phone regarding the application process and requirements for all GSE programs.
• Document all student interactions in GSE admissions system.
• Check mail daily and process in-office mail including transcripts and mail for GSE admissions team.

• Work closely with GSE admissions staff to assist with various recruitment, communications, and operations projects that might include web-research to create recruitment lists or doing data entry projects as directed.
• Develop general understanding of types of questions that should be answered, and those that should be escalated to other admissions staff.
• Review the Admissions Operations Guide and work with supervisor to ensure information is relevant and up to date.
• Participate in phone calling and text message campaigns and outreach projects such as assisting with start of semester push for new students, near application deadlines, and other office-wide campaigns.
• Maintain and keep up to date with knowledge about GSE and its academic programs.
• Keep informed of changing admissions policies; attend training sessions and staff meetings.
• Develop practical and efficient solutions for individual work that helps in managing and juggling multiple priorities.
• Continue to improve knowledge of Slate admissions system to improve admissions experience for all parties.

• Develop knowledge and understanding of the GSE academic departments and programs.
• Work to contact inquiries and provide program information sourced from queries or lists provided.
• Review communications sent to prospective or current students to help with efficiency and purpose.
• Attend and participate in staff and departmental meetings.
• Assist with event preparation and planning, as needed.
• Gather, compile, and prepare data for various reports or communications.

Minimum Qualifications

Preferred Qualifications