Coordinator, Computer Facilities
Position Number: CM-021-2024
Department: Information Technology
Time (Percent Time):
Current Work Schedule (days, hours): Monday-Friday 7:30AM-4:00PM
Salary Range: A-107
Salary: A-107Steps 1 - 6: $6,605 - $8,430 monthly
Shift Differential: Shift differential eligibility based on the current collective bargaining agreement.
Open Date: 08/16/2023
Initial Screening Date: 09/14/2023
Open Until Filled: No
First Review of Applications: Complete application packets will be accepted until the position is filled; however, applications submitted by 11:59 p.m. (PT) on the above listed Initial Screening Date are assured consideration.
Applicants must submit all of the following materials online, unless otherwise noted, at Mt. SAC Employment Website to be considered for this position:
- A Mt. San Antonio College online application.
- A cover letter describing how the applicant meets the required education and experience.
- A detailed rsum that summarizes educational preparation and professional experience for the position.
- If applicable, College and/or university transcripts showing the awarded/conferred degree are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.
- Optional - Three letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation). Confidential letters of recommendation are not allowed for this position.
Health & Welfare:
Mt. San Antonio College offers a competitive and excellent benefits package to eligible employees providing medical, dental, and vision benefits for eligible employees and their dependents. Lifetime medical benefits are also available for eligible retirees.
The College contributes an annual premium up to the family coverage amount for Kaiser Permanente $15 office visit medical, DeltaCare HMO dental, VSP vision and life insurance plans for eligible employees.
The District participates in the Public Employees Retirement System (PERS), State Teachers Retirement System (STRS) retirement programs, and National Benefit Services.
*Note: Salary and Health & Welfare Benefits are subject to change. Please visit the Mt. San Antonio College Benefits Website for further information.
DEFINITION: Under general supervision, schedules and monitors the operations of academic computer facilities; provides strategic technological planning in collaboration with faculty, staff, and others; designs and implements instructional technology systems according to faculty and division requirements; ensures the consistent and reliable operation of all hardware, software, and networking technology within the division; provides oversight and direction to student workers and functions as the area lead to other staff.
SUPERVISION RECEIVED & EXERCISED: Receives general supervision from assigned supervisory and managerial staff. Exercises technical and functional direction and training to student workers and less experienced staff.
CLASS CHARACTERISTICS:This is an advanced journey-level class that functions as lead to Computer Facilities Assistant positions and student workers. This classification is responsible for planning, systems analysis, technical support, and managing computer facilities. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with staff, faculty, management, and students and the coordination of multiple concurrent activities. Incumbents take on the responsibility for evaluating and resolving the most complex or unique technical issues involving computer hardware and software. This classification is distinguished from the Assistant Director, Academic Technology and Infrastructure in that the latter provides direction and oversight for overall information systems support functions of the College. This classification is further distinguished from the Network Administrator by the latter's responsibility for major network modifications, as well as, repair and configuration issues.
Essential Duties/Major Responsibilities:
1. Leads and participates in a variety of technical activities involved in the operation, configuration, upgrading, maintenance, troubleshooting, diagnosis, and repair of computer hardware, software, peripherals, and network systems to ensure smooth and efficient operations of designated computer labs; ensures proper and timely resolution of related problems and malfunctions.
2. Oversees and participates in the investigation, troubleshooting, diagnosis, and repair of hardware, software, peripheral, and network malfunctions; ensures proper replacement of computer components as needed; coordinates related projects; installs and updates anti-virus and security programs and patches as appropriate; ensures proper configuration of hardware and software applications.
3. Conducts research and gathers data for the analysis of departmental end user needs; initiates and maintains communication with academic personnel and other faculty members regarding operating system and application software upgrades and updates in order to ensure smooth transitions and operation during classroom instruction.
4. Trains and provides work direction and guidance to assigned personnel; assigns employee duties and reviews work to ensure accuracy, completeness, and compliance with established standards and requirements; assesses the level of oversight required for employees assigned to each area; supervises and schedules the work of student workers; participates in a variety of recruitment and employment processing activities as directed.
5. Oversees the preparation and organization of computer equipment and lab materials for student and staff use according to established schedules and lab activities; installs software, hardware, peripherals, and network devices and observes elements of lab computers for evidence of incorrect performance; monitors, maintains, repairs, and ensures proper functioning of network servers.
6. Assists in the development and implementation of lab activities, training functions and procedures; provides technical training and assistance to faculty, staff, and others concerning the operation of computer lab hardware, software, and peripherals; responds to inquiries and provides detailed and technical information concerning related practices, requirements, guidelines, and procedures.
7. Develops and implements computer lab usage and maintenance schedules and preventive maintenance activities as directed; receives and coordinates response to maintenance and repair requests in a timely manner; determines the type and extent of intervention required to return equipment to expected performance.
8. Coordinates computer lab activities, liaison between staff, faculty, students, and others; ensures maintenance functions do not interrupt lab schedules and activities; ensures proper and timely resolution of related issues and conflicts.
9. Oversees and participates in maintaining various records and logs related to hardware, software, malfunctions, students, staff, inventory, purchases, and assigned activities; leads and participates in the compiling, developing, updating, and maintaining procedural manuals as required.
10. Coordinates inventory functions to ensure adequate computer hardware, software, and materials to meet computer lab needs; researches, orders, receives, and maintains inventory of related supplies and equipment; oversees and participates in regular and periodic inventories.
11. Communicates with academic personnel, faculty, students, and various outside agencies to exchange information, coordinate activities, and resolve issues or concerns.
12. Operates a variety of computers, servers, peripherals, testers, meters, and specialized software.
13. Maintains current knowledge of technological advances in computer hardware and software; attends and participates in technology seminars and conferences as directed.
14. Researches, tests, evaluates, and provides recommendations concerning the purchase of new computer hardware and software; assists in providing staff training for new technology.
15. Assists in the design, coding, and implementation of computer lab software applications as required; tests and debugs new and modified applications to ensure proper operation.
16. Monitors budgets for computer lab supplies and equipment; ensures laboratory expenditures do not exceed established limitations.
17. Backs up and performs preventive maintenance on lab work stations and servers.
18. Tracks and maintains compliance with software licensing requirements.
19. Installs, maintains, and repairs printers, copiers, and scanners, addressing both hardware and software issues.
20. May assist in relocating departments or divisions throughout campus, including the breakdown and reassembly of offices.
21. Determines disposition of equipment for repurposing or salvage.
22. Performs user data migration and recovery due to hardware/software upgrades or disasters.
23. Ensures computer labs are maintained in a safe, clean, and orderly condition.
24. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
25. Promotes an environment of belonging as it relates to diversity, equity, inclusion, social justice, anti-racism, and accessibility.
26. Provides quality customer service when interacting with the public, vendors, students, and College staff, including individuals from minoritized groups.
27. Supports and abides by federal, state, local policies, and Board Policies and Administrative Procedures.
28. Participates on committees, task forces, and special assignments, including, but not limited to Screening and Selection Committees and mandated trainings as required.
29. Prepares and delivers oral presentations related to assigned areas as required.
30. Performs other related or preceding classification duties as assigned.
1. Principles and practices of supporting a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
2. Practices, procedures, and techniques involved in the operation, configuration, development, modification, maintenance, and repair of computer hardware, software, peripherals, and network systems, including troubleshooting techniques.
3. Materials, methods, and tools used in the operation, installation, and repair of computer and network systems.
4. Database structures, on-line applications, and system capabilities of the Colleges computer systems.
5. Applicable types of cabling systems, servers, and network design.
6. Techniques and methods of computer hardware and software evaluation, implementation, and documentation.
7. Personal computers and peripherals, as well as, network hardware, including hubs, switches, and cabling.
8. Computer hardware and software of assigned department, network technology, and operating system products.
9. Requirements of maintaining a computer lab in a safe, clean, and orderly condition.
10. Basic principles and practices of providing technical and functional direction and training to assigned staff.
11. Applicable federal, state, and local laws, rules, and regulations, and College and departmental codes, policies, and procedures.
12. Policies and objectives of assigned programs and activities.
13. Inventory practices and procedures.
14. Occupational hazards and standard safety procedures.
15. Methods, techniques, and practices of record-keeping, data collection, and report writing.
16. Oral and written communication skills.
17. Interpersonal skills using tact, patience, and courtesy.
18. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and College staff, including individuals of various ages, disabilities, socio-economic and ethnic groups.
Skills and Abilities:
1. Advocate for and communicate the Colleges vision and commitment to creating a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
2. Participate in addressing gaps in diversity, equity, inclusion, social justice, anti-racism, and accessibility in the recruitment and retention of staff.
3. Participate in providing resources and support towards the goal of a diverse, equitable, inclusive, socially just, anti-racist, and accessible academic and work environment.
4. Lead and participate in a variety of technical activities involved in the operation, configuration, upgrading, maintenance, troubleshooting, diagnosis, and repair of computer hardware, software, peripherals, and network systems.
5. Ensure smooth and efficient operations of designated computer labs, and proper and timely resolution of related problems and malfunctions.
6. Train staff on software applications and hardware usage.
7. Plan, schedule, assign, and oversee activities of assigned staff and student workers.
8. Identify and implement effective course of action to complete assigned projects.
9. Setup PC and Network hardware and install and ensure proper operation of new software applications.
10. Provide technical training and assistance to faculty, staff, and others concerning the operation of computer lab hardware, software, and peripherals.
11. Establish and maintain a variety of filing, record-keeping, and tracking systems.
12. Interpret, apply, and explain applicable College policies, rules, and regulations related to areas of responsibility.
13. Organize and prioritize a variety of projects and multiple tasks to meet critical deadlines.
14. Oversee the preparation and organization of computer equipment and lab materials for student and staff use according to established schedules and lab activities.
15. Coordinate computer lab activities, schedules, communications, and information between staff, faculty, students, and others.
16. Perform a variety of functions in the operation of a variety of computer equipment and peripheral components, including LAN and WAN systems; troubleshoot related problems and take appropriate action.
17. Prepare clear and concise reports, correspondence, and other written materials.
18. Maintain current knowledge of technological advances in the field.
19. Communicate effectively both orally and in writing.
20. Understand scope of authority in making independent decisions.
21. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
22. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Minimum Qualifications/Education & Experience:
1. Equivalent to an Associates degree from a regionally accredited college in computer science or related field; and
2. Three (3) years of responsible experience performing technical support and network administration on personal computers and peripheral equipment, including software administration in a multi-user environment; and
3. Requires extensive knowledge of software applications used in area of assignment.
4. A Bachelors degree from a regionally accredited college or university and/or specialized in adult secondary programs are highly desirable.Bachelors degree in Network and Communications Management or directly related field will qualify incumbents for an increased pay grade.Bachelors degree in Business Administration (with a related emphasis) will qualify incumbents for an increased pay grade.Masters degree in Business Administration (with a related emphasis) will qualify incumbents for an increased pay grade.
Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications is listed in the Minimum Qualifications section.
License(s) & Other Requirements:
Incumbents work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Due to the nature of work, incumbents may come into contact with fumes, dust, and/or odors. Incumbents may interact with staff, students, and/or public and private representatives in interpreting and enforcing departmental policies and procedures
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle to visit various College sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Incumbents in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 100 pounds with the use of proper equipment.
Conditions of Employment:
The person holding this position is required to be present on Mt. San Antonio Colleges campus to perform all essential duties and responsibilities.
Official offers of employment are made by Mt. San Antonio College Human Resources and are made contingent upon Board approval. It is also required that a final offer of employment will only be made after the candidate has successfully been live-scanned and clearance for employment is authorized by Human Resources. Costs for live-scan services shall be borne by the candidate.
Notice to all prospective employees - The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment.
As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here: Mt. SAC Annual Security Report.
The person holding this position is considered a Responsible Employee under Title IX of the Educational Amendments Act of 1972 and is required to report to the Colleges Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking.
Typing Certificate Requirements:
A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: email@example.com.
DO NOT include photographs or any personal information (e.g. D.O.B, place of birth, etc.) on your application or supporting documents.
LONG DISTANCE TRAVEL FOR INTERVIEWS: Should you be invited to an interview, please contact our office to discuss an accommodation option if attending the interview would require you to travel in excess of 150 miles one way from your residence.
THE MT. SAN ANTONIO COLLEGE DISTRICT WILL NOT SPONSOR ANY VISA APPLICATIONS.
Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Accredited evaluation agencies can be found on the National Association of Credential Evaluation Services Website.
1100 N. Grand Avenue, Walnut, CA 91789-1399
Phone: (909) 274-4225
A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.
Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.
Special Instructions to Applicants:
To be guaranteed consideration, it is the applicants responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website at Mt. SAC Employment Website to complete and submit your application for this position.
Conflict of Interest:
Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio Colleges Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes).
Cancel RTF Policy:
To apply, visit https://hrjobs.mtsac.edu/postings/11022