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Job ID: 203467

Associate Director of Quality Improvement and Risk Reduction
Tufts University

Date Posted Jan. 16, 2023
Title Associate Director of Quality Improvement and Risk Reduction
University Tufts University
Medford, MA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Public Safety
    Health Services


The fundamental goal of the Emergency Management program is to minimize the effects of disasters and help the university to remain focused on its chief missions: teaching, research, patient care and public service. This is achieved in five recognized phases:

Prevention by avoiding an incident or to intervene to stop an incident from occurring.
Preparedness through planning, training, and community awareness.
Response when disasters strike, coordinating university resources with local, state and federal resources to save lives, protect property, and protect the environment.
Recovery, maintaining critical functions and resuming core mission as quickly as possible after a disruption.
Mitigation, taking steps to reduce risks or lessen the effect of disasters when they do occur.

What You'll Do

The Associate Director of Quality Improvement and Risk Reduction will manage the development, implementation, and evaluation of the University’s quality improvement (QI) program.  The QI program will support departments as an internal consultant to review and implement PM/QI initiatives, track metrics, support university strategic planning initiatives, interdepartmental coordination efforts, and to review and coordinate overlapping plans.  The key departments include but are not limited to: Operations (Public Safety and Facilities), Office of Vice Provost for Research (Lab Safety and Industrial Hygiene), Risk Management, and Occupational Health Services, on all campuses to identify trends, prioritize and recommend improvements, decrease duplication, and ensure safety. The Quality Improvement Associate Director will also review incident reports, track improvement plans from after action reports, and other issues as requested by the Safety and Risk Reduction Committee and/or supervisor.  This position resides under the Office of Emergency Management under the direction of the Director of Emergency Management but will support University wide initiatives. 


Job Duties:

  • Leads and coordinates university-wide Safety and Risk Reduction Committee under the direction of the Director of Emergency Management
  • Organizes, compiles, and drafts quarterly university wide safety reports on behalf of the Safety and Risk Reduction Committee. This report will be used to identify trends, establish priorities, and recommend improvement activities.
  • Reviews incident reports as directed by the Safety and Risk Reduction Committee, working with the employee and manager to develop approaches to mitigate hazards.
  • Meets with internal and external audiences to identify and problem solve QI issues.
  • Provides leadership and consultative services to university staff in effectively achieving organizational compliance for QI activities.
  • Establishes quality measurement and improvement activities, including methods to track implementation of action plans following department surveys and/or critical events reviews. Assists in improvement projects and reports findings to other departments.
  • Facilitates, develops, and implements special projects as assigned by the supervisor.
  • Performs other duties as assigned.


What We're Looking For

Required Skills/Abilities:

  • Excellent project management skills
  • Demonstrated initiative, ability to work with others, and good professional judgment.
  • Ability to work independently and organize time effectively.
  • Excellent written and verbal communication skills.
  • Must have expertise in utilizing databases and excel.


Minimum Basic Requirements:

  • Bachelor’s degree OR four or more years of work experience.
  • Six or more years of relevant work experience.
  • Managed large complex projects involving multiple work streams and stakeholders.


Preferred Qualifications:

  • Master’s degree.
  • Verbal and written communication skills.
  • Ability to assimilate a broad range of data, analyzing, and distinctly packaging the information to a variety of audiences, including executive management.
  • Excellent computer skills, particularly in using databases, excel, and project management software
  • Strategic thinking, vision, and good research skills.
  • Relationship building skills that result in a strong network.
  • Ability to advance ideas through different levels in the organization.
  • Ability to work effectively across operating units effectively influencing others.

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