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Job ID: 219104

Student Success Coordinator, Office of Student Retention and Educational Innovation
Kean University

Date Posted Aug. 4, 2023
Title Student Success Coordinator, Office of Student Retention and Educational Innovation
University Kean University
Union, NJ, United States
Department Student Retention and Educational Innovation
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Student Services
    Educational Services
    Communications/Public Relations

External Applicant Instructions

  • Please upload your resume/CV for automatic population of information to your Kean application.

  • Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate.

  • In the “My Experience” section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.


Office of Student Retention and Educational Innovation

Student Success Coordinator - Multiple Positions


The Student Success Coordinator (Professional Services Specialist 4) assists with University-wide retention initiatives, programs and events; caseload management; responds to student concerns and needs; and advocates on behalf of students.  The Student Success Coordinator provides assistance with the following, which is not limited to: established initiatives such as First-Gen Kean (which includes programs tailored to and in support of first-generation students); Halfway to Graduation (which includes programs developed for the sophomore population); Junior initiatives; the Pop-Up Shop (a collaborative bi-annual “dress for success” type program); and other short and long term data driven initiatives or programs already established and/or created to support Kean students.  


The Student Success Coordinator will also act as a liaison and collaborate with other divisions and departments for student orientation, registration, general student assistance and for any other assigned projects or committees.  The Student Success Coordinator will also help to develop general collaborative efforts with University stakeholders.


This is an entry-level position reporting to the Associate Director of Student Retention and Educational Innovation. This is not a remote position and requires physical presence on campus as determined by the Supervisor. This position requires travel and a flexible schedule including evening and weekend hours.


Qualifications: Bachelor’s degree from an accredited college and a minimum of one year of professional work experience with college students is required. One year of related professional work experience will also be considered. A Master’s degree in a related field may be substituted for one year of the required experience. Candidate must be student centered with excellent customer service skills; have strong computer skills, including Google Workspace; have experience with the use of technology, including student tracking systems, such as Ellucian Colleague, Advise and Navigate; and have excellent organizational skills, written and oral communication skills.


Candidacy review begins immediately and continues until appointment is made.  Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.


Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.


Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.


In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures.  


Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity.  Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world.  As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.


EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

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applying for or inquiring about this job announcement.

Contact Information

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