Search for University Jobs in Staff & Non-Managerial Professionals

Overview

Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology solutions in support of Tufts’ mission of teaching, learning, research, innovation, and sustainability. With staff across all of Tufts’ campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community. We promote a collaborative, flexible work environment, embrace diversity and inclusion, and encourage personal and professional development.  Learn more about TTS on our website and in the Working in TTS document. 

What You'll Do

The AV Services Campus Logistics Coordinator is responsible for the efficient and effective deployment of AV resources for the Tufts campus(es) to which it is assigned. Reports directly to the AV Operations Manager to fulfill day-to-day priorities with the team of AV technicians and serves as Manager’s backup. This highly visible customer service oriented position serves as the primary point of contact for service incidents, requests, and customer consulting, and is responsible for ensuring that resources are made available to ensure the highest level of customer satisfaction with the timeliness and quality of AV service delivery. The position is also responsible for planning personnel and equipment resources in support of preventative maintenance and new installations and provides a high level of expertise and consulting services to our clients. This position will also participate in periodic on-campus and remote project work to implement upgrades to spaces, provide support directly, deploy new and enhanced multimedia services to the Tufts community, and to manage other administrative aspects of the AV Services unit. 

What We're Looking For

Basic Requirements:

• Knowledge and experience typically acquired through a High School diploma and 5+ years of experience in the direct delivery of IT and audiovisual/multimedia support services
• Experience in live Audio Visual events or planning  such as found in Hotel or Conference Centers helpful
• Demonstrated planning and consulting skills
• Certified as an AVIXA-Recognized AV Technologist Certificate or ability to obtain certification within three month probationary period
• Experience with Zoom and MS Teams
• Vast Experience managing incidents and service requests via online tracking system, Specifically ServiceNow
• Experience maintaining and supporting fixed-installation AV systems
• Demonstrated ability to deliver professional customer service, end user training, effective team and project work
• Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly
• Strong research and analytical skills for more complex issues/problems
• Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations, with demonstrated use of judgment as to when to escalate difficult situations or seek guidance
• Applies knowledge and ensures compliance with University and industry standards for security, privacy, and accessibility

Preferred Qualifications:

• Associates/Bachelor’s degree
• CTS certification
• Basic working knowledge of desktop security/networking and standards
• Working knowledge of local area networks and network administration
• Experience with Service Now, Extron Global Viewer Enterprise, EMS
• Experience with video/dio recording, capture and editing, web streaming and video recording technologies and support
• Experience performing minor repairs on media presentation and production equipment
• Experience with Extron and Crestron systems

Pay Range

Minimum $31.90, Midpoint $37.95, Maximum $44.00
 

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.