University of San Francisco
USF Hilltop Campus
The Assistant Director for Student Accounts assists in the day to day operations of Student Accounts and assures compliance with all federal and state regulations for the collections of student account and loan receivables; supervises special & third party billing and in-house collections; serves as USF’s primary contact with third-party servicers; provides in-depth customer service to students and parents; provides payment and account information and problem-solving assistance to students, parents and staff colleagues.
Full Job Description:
Reviews the application of student payment, refund, cancellation and other account policies and procedures
Manages the Perkins, Nursing, Nurse Faculty and Institutional loan portfolio process which include communicating with borrowers regarding promissory notes, separation and collections
Supervises the response to and resolution of requests and inquiries from students, parents, faculty and staff in regard to student accounts
Monitors compliance with all state and federal regulations related to student aid programs and compliance with the University’s fiscal policies and procedures
Assist with 1098T and semester pre-bill testing and implementation
NSLDS primary contact for Perkins issues and Disability processing
Manages the University’s due diligence collections process for enrolled students with delinquent accounts
Serves as primary liaison with third-party servicers to ensure the performance of due diligence for all institutional loan programs
Evaluate third-party servicer performance and recommend retention or transfer of accounts to alternate vendor
Distribution and maintenance of reports from third-party billing servicer; performs skip tracing and notification of zero balance as appropriate
Assign delinquent accounts to outside collection agencies as appropriate. Monitor collection agency activity and recall accounts when appropriate.
Review Financial Arrangement forms and approves or denies request for benefits or alternative monthly repayment plan
Certification of LVCs on the US Department of Education TIVAS
Provides in-depth customer service to students and parents, providing payment and account information, deferment/cancellation information and instructions on using third-party servicer online tools
Participates and spearheads Student Accounts collection efforts for current account receivables
Assist with the creation, maintenance and updating of training materials and support documentation for Student Accounts
Monitors and evaluates procedures to ensure compliance under federal regulations with respect to security, privacy and fair credit reporting.
Maintains cooperative working relationships with internal colleagues and external vendors
Works under minimal supervision
Performs other duties as assigned
To apply, visit https://usfca.wd5.myworkdayjobs.com/en-US/USF_Staff/job/USF-Hilltop-Campus/Assistant-Director_R0000830.
The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to Change the World From Here. For more information, visit http://www.usfca.edu.