The International Center (https://icenter.tufts.edu) provides visa and immigration services to Tufts University’s 1,700+ international students and scholars and 300+ international scholars and employees. In addition, the International Center offers a variety of social and cultural programming, resources, and events throughout the year to support international student and scholar arrival, adjustment, and long-term success. As a University-wide office under the Office of the Provost, the International Center is based in Medford, MA with additional office locations at the Fletcher School and the Boston Health Sciences campus.
What You'll Do
Under minimal supervision, the Administrative Coordinator provides advanced administrative support and communications for the department, as well as basic immigration support services to the University’s international students, scholars, and employees. The Coordinator will oversee the daily operations of the Center; serve as the primary initial point of contact for students, scholars, employees, and other visitors to the Center; triage and route phone calls, emails, mail, and other communications to appropriate staff, escalating cases where needed; and provide basic and routine immigration services such as document reprinting, travel signatures, and related transactions. In addition, the Coordinator will oversee the department budget on a day-to-day basis, and will process billings and invoices and monitor expenses and revenues regularly. Finally, the Coordinator will support planning and logistics for designated Center events and programs, update the Center’s website and calendars as needed, and prepare reports and update database records. As a key staff member of a busy and high-traffic unit, the Coordinator must be able to maintain customer service standards and manage multiple projects independently.
What We're Looking For
Minimum Required Experience, Education, Background, And Certifications/Licenses
• Typically a high school diploma/GED and 5+ years of administrative experience OR a bachelor's degree and 3+ years of experience
• Advanced knowledge of Microsoft Office suite including word processing, editing and graphics functions, spreadsheet and database knowledge
• Excellent oral and written communication skills
• Excellent organizational and interpersonal skills
• US citizenship or permanent residence required to serve as F-1 Designated School Official (DSO) and J-1 Alternate Responsible Officer (ARO)
Additional Preferred Experience, Education, etc.
• Bookkeeping or basic accounting knowledge
• Experience working in higher education settings, especially in a student services capacity
• Cross-cultural experience, such as previous experience working with international students and/or study abroad and overseas living experience