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Job ID: 126019

Complaint Resolution Officer (6232U)
University of California, Berkeley

Date Posted Jul. 19, 2019
Title Complaint Resolution Officer (6232U)
University University of California, Berkeley
Berkeley, CA, United States
Department N/A
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Legal Services

Complaint Resolution Officer (6232U)

About Berkeley
The University of California, Berkeley, is one of the world’s most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley’s culture of openness, freedom and acceptance-academic and artistic, political and cultural-make it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at
Application Review Date
The First Review Date for this job is: January 18, 2019.
Position will remain open until filled.
Departmental Overview
UC Berkeley is committed to creating and maintaining a community dedicated to the advancement, application and transmission of knowledge and creative endeavors through academic excellence, where all individuals who participate in University programs and activities can work and learn together in an atmosphere free of discrimination, harassment, exploitation, or intimidation.
The Office for the Prevention of Harassment and Discrimination (OPHD) is responsible for ensuring the University provides an environment for faculty, staff, and students that is free from discrimination, harassment, and sexual violence. OPHD takes reports alleging discrimination and harassment on the basis of categories including race, color, national origin, gender, age, sexual orientation/identity, including allegations of sexual harassment and sexual violence.
The Complaint Resolution Officer, Office for the Prevention of Harassment and Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty and staff that is free from discrimination, harassment and hostile environments based protected categories outlined in state, federal and university non- discrimination statutes and policies, including sex, gender, sexual orientation/identity, race, color, national origin, religion, age etc. The Complaint Resolution Officer is responsible for implementing the UC Policy on Sexual Violence and Sexual Harassment and Complaint Resolution Procedures for faculty, staff and students, the UC Nondiscrimination Policies applicable for faculty, staff and students, the campus and the Berkeley campus Policy on Conflicts of Interest Arising Out of Consensual Relationships.

  • Assesses new complaints of potential policy violation and formulates response based on intake results, procured documentation and similar, historical patterns.
  • Conduct moderate to high-level, confidential investigations involving UCB staff, academic appointees, students, other community members and applicants; produce summary of findings reports of complaints brought forward by students, faculty or staff under the UC Sexual Violence and Sexual Harassment Policy and Procedures and other applicable nondiscrimination policies. Consult with adjudication review bodies, Chancellor’s designate reviewers, and participate in disciplinary hearing processes as appropriate. Act as a liaison in joint investigations with other location resources. Participate in litigation processes as appropriate, e.g., consultations with litigation defense teams and deposition or court testimony.
  • In addition to conducting investigations, assess the need or opportunity for alternative resolution strategies to resolve complaints of discrimination and harassment. Consult with Associate Director and/or senior complaint resolution officers for guidance when necessary. These cases involve the same experience and judgment with regard to risk management, advanced knowledge of applicable policies and laws, attention to detailed communication and documentation, and advanced communication skills as that required for formal investigations with policy findings. Alternative resolutions are often delicate and complex processes requiring careful planning and monitoring. Implements courses of action according to established policies and procedures.
  • Conducts policy research and assists in the development of projects focus on compliance with UC nondiscrimination policies and/or Title IX, Title IV or Title VII, or the intersections of law and policy
  • Keeps abreast of best practices in advanced investigation techniques. Participates in professional development to maintain and enhance technical and subject matter
  • Participates in campus committees and workgroups addressing policies, complaint response systems, and educational programs.
    Required Qualifications
  • Bachelor’s degree in related area and/or equivalent experience/training
  • Minimum 3 of years’ experience in conducting complex workplace and/or student investigations.
  • Advanced knowledge of higher education processes, protocols and procedures or experience with a similarly complex organization.
  • Intermediate to advanced knowledge of common campus-specific computer applications, or equivalent experience.
  • Strong analytical/problem-solving skills.
  • Strong communication and interpersonal skills to communicate effectively, both verbally and in writing. Proven ability to present investigation findings and make recommendations in a clear, concise manner both in writing and verbally.
  • Ability to multi-task with demanding timeframes.
  • Ability to use discretion and maintain confidentiality.
  • Broad knowledge in the following areas: campus or organizational Title IX policies and procedures; nondiscrimination policies; relevant employment policies and disciplinary procedures for staff or academic employees, and/or students; applicable federal and state regulations and guidance in a large higher education environment or comparable-sized organization.
  • Experience conducting sensitive interviews with complainants, respondents and witnesses in cases with emotionally charged fact patterns.
  • Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings.
    Preferred Qualifications
  • Title IX compliance certification
  • Training in trauma-focused approaches to investigation
    Salary & Benefits
    For information on the comprehensive benefits package offered by the University visit:…

How to Apply
Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:


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