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Job ID: 134172

Head, Interlibrary Borrowing Service (6268U)
University of California Berkeley

Date Posted Nov. 27, 2019
Title Head, Interlibrary Borrowing Service (6268U)
University University of California Berkeley
Berkeley, CA, United States
Department Library
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Library

Head, Interlibrary Borrowing Service (6268U)

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: December 14, 2019

Departmental Overview

The UC Berkeley Library provides scholarly information to faculty and students in support of the University's research and instruction mission. The Library aims to inspire, empower and support current and future UC Berkeley students and faculty to enrich scholarship and better the world. The Library actively initiates and adapts to emerging ideas on research and learning by forging partnerships with students, faculty and campus units to help the next generation of leaders solve their knowledge quests and contribute to the public and social good.

The Interlibrary Services Department (ILS), a department within the Library, supports the Library's mission by managing the borrowing and lending of library scholarly resources from and to other institutions. In support of the University's research and instruction mission, the department supports campus students, faculty, and staff and their research, teaching, and learning by expanding the range of materials available for scholarship beyond the physical and electronic collections of the UC Berkeley Library. The department provides delivery and loans from a vast network of libraries and document suppliers on a local, statewide, national, and international basis.

The department is comprised of two units: Interlibrary Borrowing, and Interlibrary Lending/Photoduplication (ILL/P). The Interlibrary Borrowing Service (ILBS) processes requests from UC Berkeley patrons wishing to obtain material from other institutions. The Baker Service, a component of ILBS, is a fee-based document delivery and retrieval service available to UC Berkeley faculty, staff, and graduate students. ILL/P handles requests from clients worldwide for the loan or duplication of material held by the UCB libraries. Special Agreement Libraries (SAL) is the section of this unit that handles requests from other UC campuses, Stanford University, and UT Austin. In addition to the standard suite of software used by most library staff, ILS uses specialized equipment and software to receive, send, fill, deliver and track interlibrary loan and document delivery requests, as well as payments owed or collected.

The Library and the department promote a positive work/life balance, and encourage staff to avail of the many opportunities for personal growth and development through the vibrant social and cultural environment on this highly diverse campus. This position will provide the successful candidate with an excellent opportunity to develop and deepen skills in library borrowing and supporting research operations. There is room in the position for a healthy range of tasks and roles. The position also offers room to initiate projects of interest. The University offers very competitive benefits, including the potential for conference travel and presentations, paid leave, holiday leave and other benefits.


  • This position serves as Work Leader and Head of the Interlibrary Borrowing Service (ILBS), which is comprised of 4.9 career FTE, and approximately 1.5 FTE Student Library Employees (SLEs).
  • The incumbent is responsible for overseeing and coordinating all day-to-day workflow activities performed in this public service unit, which is responsible for identifying, locating, and obtaining materials needed by UC Berkeley faculty, students, and staff, and which are not available in the UC Berkeley Library collections.
  • The position oversees the retrieval and delivery of locally-owned library materials for UCB and Lawrence Berkeley Lab (LBL) patrons. ILBS serves researchers in every conceivable subject field and language, processing more than 20,000 requests annually.
  • The incumbent works with the Department Head to develop and implement service enhancements, and interacts routinely with faculty and students, as well as with staff from other Library and campus departments.

Required Qualifications

  • Advanced professional knowledge of interlibrary borrowing and lending operations and protocols. This knowledge may be acquired through considerable library experience, possibly in combination with specialized training and skills or relevant academic preparation.
  • Recent, advanced experience working with at least one ILL management system such as VDX, Illiad, RelaisD2D, Tipasa, etc.
  • Recent, advanced experience working with at least one Integrated Library System, such as Millennium, Sierra, Alma, Voyager, etc.
  • Reference-level professional experience performing bibliographic searching across multiple library catalogs and databases.
  • Advanced knowledge of interlibrary borrowing and lending operations and protocols. Demonstrated recent experience overseeing and directing the work of career staff and/or student workers.
  • Demonstrated recent experience providing patron service in a library setting, including working with students, faculty, librarians, and reference and support staff.
  • Proficiency using office productivity tools such as email, calendar, word processing, spreadsheets.
  • Experience and comfort in using new technology online and adapting to changing technological tools, websites, etc.

Preferred Qualifications

  • Leadership experience in a large academic library.
  • Experience working with document scanners, microfilm readers, and other library equipment.
  • Broad experience with ILL and Circulation systems.

Salary & Benefits

The annual salary range of the position is $55,400 - $80,400, commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

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