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Job ID: 130425

Assistant Director of Student Services (4541U) 1669 - 1669
University of California, Berkeley

Date Posted Oct. 3, 2019
Title Assistant Director of Student Services (4541U) 1669 - 1669
University University of California, Berkeley
Berkeley, CA, United States
Department N/A
Application Deadline Open until filled
Position Start Date Available immediately
  • Associate/Assistant Director
  • Student Services

Assistant Director of Student Services (4541U) 1669 - 1669

About Berkeley

The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at

Application Review Date

The First Review Date for this job is: October 3, 2019

Departmental Overview

Biosciences Divisional Services (BDS) supports the Departments of Integrative Biology (IB) and Molecular and Cell Biology (MCB) in the Division of Biological Sciences. Together, these two departments form one of the largest academic research units at UC Berkeley. By several measures (including number of faculty and students, budget, and assigned square feet), these departments are larger than many UCB colleges and schools. BDS represents over 186 faculty FTE (including Adjuncts, Professors of the Graduate School, active emeriti and 15 HHMI professors); 225 post-doctoral fellows and other researchers; 375 graduate students; 74 department administrative staff members. Financial resources include approximately $51M in annual extramural funding (which accounts for over half of the total sponsored research awards in the College of Letters & Science) and over $46M other fund sources. The department have 1,800 declared undergraduate majors (the largest majors on the Berkeley campus) and a total annual enrollment in classes of ~20,000. Department personnel are currently housed in eight buildings located in three widely separated parts of the campus.


Supervision and Staff Management
  • Supervises the staff of the Undergraduate Affairs Office, making decisions on performance, recommendations for salary actions, training, and hiring.
  • Promotes and facilitates a cooperative, team approach within the functioning of the unit, and fosters a sense of professionalism within the office.
  • Hires, trains, and evaluates the department advisors in the unit.
  • Oversees the staffs' effective and appropriate use of campus and departmental information systems.
  • Plans, schedules, and assigns specific tasks and projects that must be completed for the unit, including, but not limited to, the organization and coordination of Cal Day, Golden Bear Advising, Golden Bear Orientation, the MCB and IB departmental honors programs, and commencement.
  • Oversees progress and success of advising functions and projects, providing training, coaching, guidance and support when necessary to ensure that the assigned staff member has the skills and resources necessary to succeed.

Program Oversight/Administration
  • Develops, interprets, and administers undergraduate student academic programs for the MCB and IB Departments, providing direction to the student academic advisors on the more complex issues encountered.
  • Oversees organization of advising functions, student clubs, development and organization of the peer advising programs and planning, scheduling and supervising of workshops and annual events for each unit.
  • Analyzes, develops, and modifies techniques and processes for methods of advising, and procedures to improve delivery of UAO services, ensuring that programs of the unit are coordinated with campus-wide student services.
  • Oversee development of Biology+Business Program, a joint dual-degree program offered by the MCB Department and the Haas School of Business, including short and long term planning and goal setting.
  • Acts as an advocate for the diverse student population and provides opportunities for staff to increase their awareness of the many populations we support.
  • Develops ongoing cross-training and professional training opportunities across campus for advisors.
  • Explores new technologies to improve the delivery of services. Ensures the effective use of campus student information systems and departmental student databases.
  • Develops and maintains a UAO communications plan that includes the websites, weekly newsletters, communications to current and intended students, etc.
  • Prepares program, staffing, and operational budgets, requests funds, and reports on unit expenditures.
  • Compiles annual report on UAO activities, including plans for the coming year.
  • Monitors and evaluates the effectiveness of programs offered by the UAO, including services, publications and on-line information.
  • Identifies critical issues and potential problems to Director of Student Services.
  • Proposes solutions that are well reasoned and practical. Contributes constructive and innovative ideas.

MCB Undergraduate Affairs Committee (UAC) and IB Academic Planning and Curriculum Committee Memberships
  • Works with the MCB Undergraduate Affairs Committee and the IB Academic Planning and Curriculum Committee to plan the academic advising functions for each department and the curriculum for the Integrative Biology department
  • As a member of these committees, oversees and develops MCB and IB undergraduate major programs, including advising services, student resources, and co-curricular opportunities.
  • Keeps the committees abreast of the effects of department and campus-wide services, policies and procedures. Serves as primary contact for the Department Chairs, L&S Executive Committee, Registrar, Public Affairs, and other campus administrators on matters pertaining to the MCB and IB undergraduate programs.
  • Works in partnership with the Director of Student Services to support the IB Curriculum Committee, which is responsible for developing teaching credit policy, planning and balancing the curriculum for Integrative Biology.
  • Writes, analyzes, and interprets committee reports on student academic needs, enrollment trends, program participation, and progress towards degree.
  • Implements changes resulting from committee decisions. Communicates changes to faculty, students, staff, and affected campus units, Anticipates the impact of committee policy decisions on students and other campus units.
  • Trains new faculty advisors and instructors on department and college policies, rules, and regulations; as well as all relevant procedural matters related to the UAO. Meets annually to review guidelines and updates.

Strategic and long-term Planning
  • Evaluates existing programs and services to ascertain whether they continue to be fit for purpose. Models future demand on services and recommends improvements to existing or creation of new services or programs. Analyses the impact of changing college, campus, UC system or state policy mandates on the undergraduate major programs.
  • Develops, implements, and analyzes methods to assess the effectiveness of the UAO services and the MCB/IB student experience.
  • Provides input and expertise in determining the curriculum for future years, including being thoroughly involved in the development of the Teaching and Academic Support (TAS) request to the campus.

Student Advising and Policy Enforcement
  • Using current professional counseling methods and techniques, guides students to make informed decisions and set realistic goals regarding personal and academic matters affecting their degree progress. Effectively balances dual role of student advocate and department representative, promoting student success while enforcing policies that protect the integrity of the MCB and IB degrees.
  • Interprets and enforces policies and regulations.
  • Makes decisions on student requests for exceptions to policies, regulations and deadlines such as course requirements, late add/drops, honors approval, and degree candidacy.
  • Reviews student petitions and establishes reasonable justification for exceptions to policy.
  • Oversees verification of MCB and IB major completion.

Campus Services and Professional Development
  • Maintains professional growth and development through attendance and participation at campus and other training sessions, seminars, conferences, and events and through active membership in professional organizations.
  • Serves on college and/or campus-wide committees to effect consistency and improve process across the University for undergraduate advising.
  • Creates, maintains, and utilizes an effective network among student services offices on the Berkeley Campus.
  • Builds network across the UCB campus and with counterparts at other institutions of higher education, fostering the exchange of ideas and information.
  • Represents the MCB and IB Departments and the goals of the undergraduate programs in a diplomatic and positive manner.
  • Presents a positive and professional image of the campus, departments, and the
  • UAO at regional and national meetings, and when speaking with prospective students, parents, and the general public.

Other duties as assigned.

Required Qualifications
  • Bachelor's degree in related area and at least five years of progressively responsible experience in undergraduate student affairs, or a combination of education and relevant experience.
  • Demonstrated record of accomplishment as a student-centered advisor. Demonstrated ability to lead, manage, and motivate staff and foster a positive, cohesive environment.
  • Advanced leadership and supervision skills.
  • Demonstrated experience in cultivating success in an evolving environment.
  • Direct experience in effective team coordination and demonstrated collaboration skills.
  • Demonstrated ability to make consistent, sound recommendations and delivers clear judgment in the application of policies affecting students. Demonstrated discretion and sensitivity in dealing with urgent and/or confidential situations.
  • Strong advocate for diversity and inclusion in the workplace and student body.
  • Knowledge of principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
  • Strong organizational, problem solving, and project management skills. Flexibility and initiative in seeking service improvements and procedural efficiency.
  • Outstanding interpersonal skills for working with diverse constituencies.
  • Advanced knowledge and expertise in advising and counseling techniques.
  • Demonstrated customer service orientation and excellent customer service skills.
  • Ability to exercise a high degree of independent judgment and political acumen, common sense, tact, discretion, demonstrate personal and professional integrity, engender trust and good will both within the program and across campus units.
  • Excellent written and verbal communication skills, including demonstrated effectiveness in public speaking.
  • Hands-on experience in budget planning and administration. Demonstrated proficiency in computerized financial systems. Demonstrated proficiency with Filemaker Pro, Cal Answers, Microsoft Word, Excel, and e-mail applications.
  • Flexibility to work occasional unusual hours to support special events, such as commencement and Cal Day.

Preferred Qualifications
  • Knowledge of and/or experience with UC advising policies and procedures or comparable knowledge/experience.
  • Familiarity with MCB and IB programs and program requirements.
  • Knowledge of and/or hands-on experience and expertise with UC computer systems used for student services, including familiarity with new student information system (SIS) or comparable systems.

Salary & Benefits

This is an exempt, monthly paid position. Annual salary will be commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

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