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Senior Gift Support Services Analyst (4628U), University Development and Alumni Relations - 59161

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

University Development and Alumni Relations (UDAR) helps build Berkeley's excellence through communications, public outreach, and fundraising, all to raise public awareness about Berkeley and increase private philanthropy. UDAR provides overall direction for the campus's philanthropic advancement strategies and strengthens campus unit development in partnership with campus fundraisers. It handles a range of central activities and services encompassing prospect development, communications, donor stewardship, gift management, data management, and more.

GIFT SERVICES OVERVIEW

Gift Services is the office of record and receipts for gifts, pledges and payments for UC Berkeley and is the campus' delegated authority for internal financial and policy controls for gift processing. Donors contribute via a variety of giving methods including check, credit card, electronic funds transfer, securities and cryptocurrency. Gift Services also provides support to units who do their own gift depositing and constituent management via shadow databases. All of the team's staff are responsible for providing excellent customer, transactional and functional service to donors and colleagues, and adhering to federal, state, industry, UC system and campus-wide practices, policies and protocols.

All Gift Services assignments involve research and analysis across a variety of financial transactions from intake to receipt, and require the application of specific protocol to ensure that donations are deposited to the correct fiduciary, credited legally, and allocated to giving funds per expressed donor intent. Some Gift Services assignments involve cashiering, data analysis, customer service, reporting, business writing and process health projects.

POSITION OVERVIEW

This position supports Gift Services' purpose as the office of gift, pledge and payment records and receipts for the campus by applying a wide range of expertise on advancement, campus, IRS, and cash handling policies and protocol to thousands of gifts on an annual basis. In addition to transactional work, the position ensures operational effectiveness within a dynamic advancement landscape by engaging in process improvement and ongoing partner and donor compliance collaboration and education. Senior gift analysts coordinate one to three support, cash or non-cash functions (e.g. workplace giving, EFT, gift intake, our suspense account or adjustments) of moderate to high complexity, and mentor staff who support these functions.

Application Review Date

The First Review Date for this job is: September 30, 2023

Responsibilities

Gift Processing, Research and Analysis - Cash (checks, EFT, credit cards, etc.) and Non-cash (securities, pledges, gifts-in-kind, etc.) transactions:

• Manages two essential Gift Services functions: online giving & gift support; May focus on or assist other cash or non-cash tasks or functions
• Acts as first escalation contact for issues that arise within each function purview
• In collaboration with Gift Services leadership and gift support staff, defines and monitors a support model that delivers excellent donor and campus partner service
• Mentors staff
• Understands and monitors UDAR and campus departmental purviews to connect donors with appropriate service contacts and understand stakeholder status
• Monitors help desk processes and resources, including the help desk email and phone lines
• Fields standard inquiries from donors and colleagues, including accepting payment by phone, triaging requests to subject matter experts, fulfilling requests for tax documents, providing payment instructions, reissuing receipts, confirming gifts for matching purposes
• Applies comprehensive knowledge of constituent database (CADS), cash deposit tools and systems (e.g. remote deposit software, bank lockbox, swipe terminals), campus deposit system (CDS), online gift charging platform (Cybersource), and various data entry and retention application tools (e.g. Excel, Smartsheet) to reconcile, review, process, and approve standardized financial data and transactions from intake to receipt
• Regularly collaborates with campus colleagues to collect and substantiate donor giving intent per campus, UDAR, Gift Services and advancement industry policies and best practices
• Escalates complex policy or practice decisions or judgment calls to supervisors
• May participate in gathering gift documentation for external audits
• As needed, assists with physical collection, opening, triaging of mail; scanning, storing and queuing gift documents for review and entry; preparation of printed tax receipts for mailing

Organizational Effectiveness

• Ensures process efficiency within all functions under purview
• Collaborates with Gift Services, UDAR, and campus colleagues to identify, define, analyze and resolve processing issues as they arise
• Contributes to improvement projects as tester, innovator or engaged participant to address and remove obstacles to efficient gift processing and analysis workflows
• Utilizes campus, UDAR and Gift Services strategic plans as guides in collaborative efforts and team and individual goals
• Engages in Gift Services' annual strategic and operational planning efforts, including skill and knowledge refresher training
• Mentors and/or trains new or existing staff in functional workflows, processes and tools
• Participates in Gift Services knowledge management by creating resources or reference guides, and ensures they remain up-to-date
• Monitors personal effectiveness and seeks assistance and support when needed

Organizational Culture & DEIBJ initiatives

• Engages with colleagues and teammates per Berkeley's principles of community and Gift Services team-created values
• Participates in tools and discussions focused on UDAR and campus DEIBJ initiatives.
• Regularly reviews, and mentors staff in, ensuring equitable practices in staff hiring, onboarding, and training practices
• In collaboration with leadership, coordinates staff connection opportunities

Professional Development

• Proactively seeks opportunities for development of skills, training, networking.
• Participates in goal-setting within current coaching and evaluation framework
• Utilizes industry, campus and team resources for expanding knowledge and skill set
• Regularly recommends staff for professional development projects or tasks

Required Qualifications

• Excellent interpersonal skills, including effective verbal and written communication, mentoring, active listening, and demonstrated sound judgment in decision-making
• Employs strong analyst skills, attention to detail, research, problem-solving, and critical thinking
• Excellent customer service skills (positive, helpful attitude and friendly demeanor) to be used when communicating with donors and colleagues in person, via telephone, and by email or other written communication.
• Demonstrated strong organizational skills and ability to hold oneself accountable to deadlines, collaborative projects, and work tasks.
• Ability to work effectively under pressure, handling large volumes of transactions while meeting deadlines.
• Ability to learn, analyze, interpret, enforce, and apply procedures and regulations.
• Adaptable; ability to thrive in a diverse environment committed to a continuous improvement mindset
• Proficient with Microsoft Office, Google Suite, Smartsheet and common desktop/web applications.
• Computer skills to effectively work with large data sets, databases, online systems, and electronic communications.

Education/Training:

• Bachelor's degree in related area and/or equivalent experience/training

Preferred Qualifications

• Working knowledge of applicable campus financial processes, policies and procedures.
• Knowledge of financial data management and reporting systems.
• Working knowledge of Ellucian Advance Web Access and Business Objects Web Intelligence.
• Working knowledge of the Berkeley Financial System.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary range that the University reasonably expects to pay for this position is $84,000 - $89,000, commensurate with experience.

• This is a 100% full-time (40 hours per week), career position that is eligible for full UC benefits.
• This position is exempt and paid monthly.
• This is a hybrid position, eligible for 50% remote capability.

How to Apply

To apply, please submit your resume and cover letter.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.



For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.





To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=59161&PostingSeq=1