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Job ID: 232581

Customer Support Representative - Auxiliary Services
Tufts University

Date Posted Mar. 7, 2024
Title Customer Support Representative - Auxiliary Services
University Tufts University
Medford, MA, United States
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Administrative Support/Services


Auxiliary Services is comprised of a diverse group of revenue-generating auxiliary enterprises that directly support student life, the Tufts community, and the academic mission of the University. Auxiliary Services includes; conference & event services, contracted catering and cafés, university campus store, vending, laundry, mail services, parking and transportation services, student ID services, and other revenue-generating enterprises.

What You'll Do

Provide general customer service for areas within auxiliary services, including parking, ID services, transportation, conference and events, and other areas as needed.

  • In addition, they will provide general administrative functions for auxiliary services, including assisting with keys, processing purchase orders, reviewing ticket violations, and other business administrative functions.
  • This position will be in-person based on the Medford Campus but may require occasional support for our Grafton and Boston campuses.

What We're Looking For

Basic Requirements:

  • Knowledge and experience typically acquired through the completion of a High School Diploma or equivalent with 2+ years customer service experience
  • Effective communication, time management, and critical thinking skills
  • Valid driver’s license with clean driving record
  • Basic computer knowledge and or skills using Microsoft Office
  • Ability to work independently and as a team member
  • Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

  • Basic database skills preferred.

Pay Range

Minimum $21.80, Midpoint $25.95, Maximum $30.10

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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Contact Information

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