Position Summary
The Undergraduate Program & Services Office at the University at Buffalo School of Management is seeking an Academic Advising Assistant who will support the undergraduate academic advising team and center. The Academic Advising Assistant will provide support to the students and the team and assist with other administrative duties. This role will report to Director of Undergraduate Programs & Services and work collaboratively with other staff and faculty in both the Undergraduate Programs Office, Dean’s Office and SOM’s internal offices and centers. Strong customer focus, professionalism, and attention to detail are essential to the success of this position.
Key Responsibilities will include:
Responds to general inquiries from prospective and current undergraduates in compliance with office and FERPA policies.
Designs, implements, and manages communication for advising teams using EAB (student success portal – Navigate)
Assists with new file set-up, data collection, academic review, probation tasks including filing student emails, outreach to students, gathering and tracking statistics, and other duties as assigned.
Coordinates the planning, execution, and evaluation of events.
Assists with front office duties and holds walk in hours for students.
Manages degree conferral reporting and outreach
Responsible for all aspects of our two minor programs
Interact regularly and diplomatically campus-wide with a diverse group of internal and external constituents.
About UB
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowledge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. Visit our website to learn more about the University at Buffalo.
Outstanding Benefits Package
Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.
As an Equal Opportunity / Affirmative Action employer, the University at Buffalo will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status.
Minimum Qualifications
Bachelor’s degree and some relevant experience in academic advising/higher education/student services
Ability to work well either alone or as part of a team.
Ability to work in an environment with frequent interruptions
Exceptional customer service skills including strong writing, analytical and problem‐solving skills.
Proficient in MS Word, Excel, PowerPoint and Access
Preferred Qualifications
2 years of relevant experience in academic advising/higher education/student services.
Excellent planning, organizational, and communication skills
Strong team and effective interpersonal skills.
Solid analytical and problem solving skills.
Attention to detail and accuracy.
Experience in a fast-paced environment
