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Job ID: 180026

Patient Registration Assistant II - Public Health & Community Service, School of Dental Medicine
Tufts University

Date Posted Feb. 28, 2022
Title Patient Registration Assistant II - Public Health & Community Service, School of Dental Medicine
University Tufts University
Shrewsbury, MA, United States
Department Public Health & Community Service, School of Dental Medicine
Application Deadline Open until filled
Position Start Date Available immediately
  • Classified Staff
  • Health Services
    Administrative Support/Services


This position is located in Worcester, MA.


Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Tufts Dental Facilities for Persons with Special Needs (TDF) is a network of seven outpatient clinics that provides dental care to approximately 7,000 developmentally disabled patients in the state of Massachusetts under the umbrella of TUSDM and in partnership with the Massachusetts Department of Public Health (DPH) and the Massachusetts Department of Developmental Services (DDS). Additional patient treatment is provided in the operating room setting at four affiliated hospitals within the state. The TDF program also provides a venue for teaching General Practice Residents through the Tufts GPR Program and 4th year dental students from TUSDM.


What You'll Do

Under general supervision, the Patient Registration Assistant (PRA) is primarily responsible for the following revenue cycle management tasks:

  • Staying up to date with insurance rules and regulations
  • Appointment scheduling
  • Demographic and insurance verification
  • Obtaining patients' history of treatment provided and understanding insurance benefit limitations
  • Submission of prior authorizations
  • Generating pre-treatment estimates
  • Payment Collection

The PRA also provides administrative support and performs other related duties to assist in the management of the department.

What We're Looking For

Basic Requirements:

  • 1-3 years related experience.
  • High School degree/GED.
  • Knowledge of dental/medical billing software and Microsoft Office along with dental terminology.
  • Excellent communication skills and customer service focus while dealing with patients and other customers.

Preferred Qualifications:

  • Prefer 3-5 years of experience in a fast-paced dental setting.
  • Experience with special needs population preferred.
  • Ability to work with patient's parents, guardians, and care givers.
  • Excellent written and oral communication skills.
  • Should be a team player, self-motivated, results oriented, well organized, performs with a high degree of accuracy, and have the ability to manage his/her time efficiently.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer - minority/females/veterans/disability/sexual orientation/gender identity.

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