Reporting to the Testing Services Manager, the Testing Services Coordinator coordinates and ensures efficient and effective operations of the Biggio Center Testing Services are being implemented by Graduate Assistants, temporary employees, and other full time staff. Coordinates certification testing and academic testing services, proctors certification exams, and general academic and placement assessments.
Supervises the work of temporary employees and Graduate Assistants; trains, coaches, develops and distributes work schedules and assignments. May assist Manager in hiring, training, and supervising of full-time staff.
Coordinates the operation of the testing area, including but not limited to, receiving exams from the faculty, scheduling rooms, proctoring exams, maintaining testing security and student confidentiality. Coordinates with the appropriate Testing Services Coordinators in regards to staffing to ensure the smooth flow of operations and assistance to students and faculty.
Serves as a certified testing administrator adhering to all proctoring requirements. Addresses academic dishonesty and procedural incidents that occur with the tester. Reports on tester behavior, technology issues, or Center issues which would have a negative impact on a tester’s session by submitting an irregularity report provided by the vendor. Consults with the Office of Accessibility, if warranted.
Assists in the development, implementation, and monitoring of procedures, goals, objectives, and processes for the Testing Center such as testing center environment improvements and client satisfaction. Ensures that policies and procedures correlate with National Certification Testing procedures. Researches software needs and provides recommendations for upgrades.
Coordinates and has direct responsibility for projects or specific sets of tasks related to a function, program, or departmental unit including software improvements for test monitoring activities and continuous improvement initiatives related to testing.
May provide clerical support functions for test registrations, activities, copying documents, running reports, faxing, and mail distribution.