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Job ID: 183239

Call Center Coordinator
Tufts University

Date Posted Apr. 5, 2022
Title Call Center Coordinator
University Tufts University
Boston, MA, United States
Department The Trustees of Tufts College
Application Deadline Open until filled
Position Start Date Available immediately
  • Coordinator
  • Administrative Support/Services
    Health Services


The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school and identifying the patient’s needs and assisting to their questions and inquiries appropriately.

What You'll Do

The Customer Service Coordinator is responsible for providing quality customer service for all internal and external patients by using excellent, in-depth knowledge of the school’s procedures, services, and systems.

What We're Looking For

Minimum Required Experience, Education, Background, And Certifications/Licenses

  • High School diploma or equivalent work experience
  • Prior customer service or call center experience
  • Proficient computer and typing skill
  • Excellent verbal and communication skills


Additional Preferred Experience, Education, etc. 

  • Associates degree or related health care experience
  • Ability to follow established procedures and policies
  • Knowledge of customer service principles and practice
  • Detailed oriented, ability to multi-task, and highly organized
  • Ability to work in a team environment as well as work independently
  • Telephone etiquette skills
  • Dental/Medical background a plus

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.


Equal Opportunity Employer - minority/females/veterans/disability/sexual orientation/gender identity.


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