Director, IT Academic and User Support Services



Director, IT Academic and User Support Services

Salary

$94,325.00 - $124,236.00 Annually

Location

Costa Mesa, CA

Job Type

Classified Management

Job Number

D-014-18 & D-015-18

Division

District Office

Department

Dist Information Systems

Opening Date

09/06/2017

Closing Date

10/3/2017 11:59 PM Pacific

Definition

Distinguishing Career Features
The Director of IT Academic and User Support Services plans and integrates information technology services for academic and related business and student services.  The position manages and guides services which ensure academic and multimedia programming; offers continuous operations through a team of professional, technical support staff.  The Director requires the ability to integrate academic and business technologies for seamless use in office, classroom, and lab environments, ensuring the security and integrity of data and consistency in computer software applications.  The Director requires the ability to work extended hours, evenings, and weekends to offer seamless services, respond to urgent issues and outages, and support upgrades.  The Director will collaborate with faculty and administration to define existing and new projects, define and outline priorities, and set services expectations.

Definition:
Manages and supports strategic planning and operations for technology support to academic systems, programs, classrooms, and instructional labs.  Manages planning, design, and updating of technology systems, applications, and data. Ensures adequate response to computer user requests for technical support with standard and custom applications used in academic environments.  

Essential Duties and Responsibilities 

  • Plans and manages a comprehensive portfolio of computer applications, systems, and resources encompassing information and instructional technology, and user technical support. 
  • Support the Senior Director with strategic planning to ensure upgrades to existing systems, new projects are in line with the District and college goals related to information technology solutions for faculty, staff, administration and students. 
  • Assist the Senior Director with the development and implementation of cyber-security strategies affecting the college's networking and database systems. 
  • Collaborate with Executive Director, District and/or college administration in the development and implementation of the District-wide Technology Plan; provide continual feedback during process to ensure college requirements/needs are addressed according to urgency and demands.
  • Defines academic technology needs by working and collaborating with faculty and administration.  Defines and integrates the systems, administrative and course-specific applications and networks for data sharing and access.
  • Establishes goals and schedules for projects, including budgets, IT staffing, and time requirements for participating end-users.  Prepares and presents progress reports on a regular basis.
  • Participates with peers to analysis and determine the protocols, policies, and procedures that impact instructional computing and blend with administrative systems.
  • Manages user-support operations, ensuring all calls with questions and problems associated with use of basic-to-advanced personal computer software, input and output of documents, access to courseware, data transmission, internet, and I/O to and from computer hardware are handled in a timely manner.  
  • Oversees evaluations of, and capacity improvements to academic computer hardware and software performance. 
  • Develops, implements, sets performance targets around standards of service supporting both district and college needs.  Trains and schedules IT support staff responsible for addressing inquiries from academic staff and students.   
  • Oversees inspection, repair, upgrade, and maintenance of multimedia capacity so that it provides faculty and administration with state-of-the-art image and audio delivery.  
  • Ensures the compilation of lists of questions and solutions to computer and software related problems, indexed in such a way that it facilitates consistent response by technicians and users. 
  • Researches, develops, and administers budgets for academic computing and user support. Receives input, prioritizes, and controls approval and processing of expenditures. 
  • Evaluates emerging technologies that could enhance quality and scope of services.  Participates and leads meetings, presentations, and staff development/conferences to assure up-to-date skills and knowledge of trends among staff.  
  • Performs other duties as assigned that support the overall objective of the position.

Qualifications and Physical Demands

Minimum Qualifications

Knowledge and Skills:
The position professional specialization and knowledge of computer applications, operating systems, hardware, telecommunications, network systems, and security.  Requires specialized knowledge of network infrastructure, systems management, relational database systems for data storage and reporting, and internet services.  The position requires advanced, progressive, in-depth knowledge of program development and upgrade techniques, procedures, tools, and documentation standards.  Requires advanced knowledge of computer workstations, remote software distribution, multimedia and data communications concepts, methods, and techniques.  Requires working knowledge of the features and characteristics of a variety of software such as but not limited to courseware, student services, office productivity, graphics, help desk software, and utilities. Requires in-depth knowledge of multimedia and computer equipment, and operating systems.   Requires in-depth knowledge of organizing and providing a hierarchical user-support troubleshooting function.  Requires well-developed writing skills to prepare reports, and document and convey technical concepts in easy-to-learn formats.  Requires advanced human relations skills to make formal presentations, influence others, facilitate group processes, conduct training, provide technical consultation, and determine department needs or problems.

Abilities:
Requires the ability to perform all of the relevant duties of the position and to develop actions plans for accomplishing goals and objectives.  Requires the ability to develop, plan, and sequence steps to successfully executive projects.  Requires the ability to coordinate and organize workload and workflow for multiple sites and extended hours. Requires the ability to organize, prioritize, and distribute a high volume of work assignments in a way that optimizes use and skills of staff.  Requires the ability to analyze data and situations and reason logically and creatively to identify alternative solutions to problems.  Requires the ability to respond to and resolve high level user problems and requests on a timely basis.  Requires the ability to read, understand, and apply information from professional literature and technical manuals.  Requires the ability to train staff in effective steps for documenting, troubleshooting, and solving workstation (personal computer and software), applications, and networking (data communication and remote software access) problems and solutions.  Requires the ability to work collaboratively with a diverse staff of faculty, administration, staff, and students and to lead, facilitate, and participate in a variety of managerial and technical work activities.  Requires the ability to work evenings and weekends.

Education and Experience:
The position requires a Bachelor's degree from an accredited college or university in computer science, information/educational technology or related field and five years of experience in user support, instructional technology planning, and applications management, including two years of project management. Or, any combination of education and experience that  would provide the required equivalent qualifications.

Licenses and Certificates:
Requires a valid driver license

Working Conditions:
Work is performed indoors where minimal safety considerations exist.

Physical Abilities:
Requires the ability to function indoors in an office environment engaged in work of primarily a sedentary nature, yet involving intermittent walking, standing and lifting, pulling, and pushing of medium weight materials (less than 40 pounds).  Requires the near visual acuity to write and to read written materials and computer screens.  Requires arm-hand-finger dexterity to use a keyboard and pointing device for operating a microcomputer. Requires the ability to use hearing and speech for personal and telephone conversations, and hear sound prompts from equipment.

Desirable Qualifications

  • Completion of a M.B.A., M.Sc. Computer Science (or related), M.Sc. Education from an accredited college or university. 
  • Valid certification(s) for one or more of the following: PMP, CISSP, ITIL, CISOA, CompTIA Security+, CompTIA Networ+, or CompTIA  A+.
  • Demonstrated leadership experience within the California Community College system.

Conditions of Employment

This is a regular, full-time, 12-month per year classified position. The normal hours of work will be 8:00am to 5:00pm, Monday through Friday, with some flexibility required to meet the needs of the department. The effective date of employment will be arranged with the supervisor.
Regular attendance is considered an essential job function; the inability to meet attendance
requirements may preclude the employee from retaining employment.

  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
  • The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive.
  • Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

PAY PHILOSOPHY: 
Starting salaries for management positions begin at Step-3 of the salary range.
All movement on the salary schedule will occur July 1 of each year for all classified management employees.

Additional Information

ATTENTION: Before applying, please be sure to review the Coast Colleges District Board Policy
regarding Nepotism (BP 7310) to check if your application may be impacted. If you have any
questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.

APPLICATION REQUIREMENTS: To be considered for this opportunity, you must submit a
COMPLETE application packet. A complete application packet includes:
1. A complete Coast Community College District Online Employment Application.
2. A current resume (uploaded as a separate attachment - PDF recommended).
3. A cover letter (uploaded as a separate attachment - PDF recommended).
4. Answers to all supplemental questions (clear and detailed responses required as they will
be carefully evaluated to determine the most qualified candidate(s) to be invited for an
interview; please do not paste your resume, or put "see resume" or "N/A").

Submission of all required application information and materials is the responsibility of the applicant.

APPLICATION PROCEDURES:
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting www.cccd.edu/employment. Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714 or (714) 438-4716.

Information for TDD users is available by calling (714) 438-4755.

All applications will be screened under a process of utmost confidentiality by a committee of
representatives from the college community. All application materials become the property of the
Coast Community College District and will NOT be copied or returned. Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate your name and the job to which you are applying. 

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "n/a" (not applicable). If you do not know an answer, please indicate so, but do not leave any space blank.

Disability Accommodations:
If you require accommodations in the Application or Examination Process, please notify Human
Resources by calling (714) 438-4714 or (714) 438-4716.

SELECTION PROCEDURES:
1. All online applications and required materials received by the deadline date will be screened to determine which applicant(s) meet(s) the minimum qualifications as stated in the job
announcement. Please note: Possession of the minimum qualifications does not ensure an
interview. 
2. Applicants who meet the required qualifications and who are also deemed to possess the highest degree of desirable qualifications will be invited to discuss their qualifications in an
interview with the College/District. Therefore, it is required that applicants submit clear,
detailed responses to all supplemental questions in order to demonstrate his/her qualifications
as related to the position. 
3. If any travel is required for an applicant to participate in-person during the interview process,
this will be done so at the candidate's own expense.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
1. Incumbent must be able to meet and perform the physical requirements of the position which
may include sitting or standing for prolonged periods of time. 
2. The physical demands are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
3. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. 
4. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services. Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information. 

Comprehensive Medical, Dental and Vision
We know that the health of our employees and their families is a priority. That's why we offer extensive health care benefits to benefits-eligible employees. We offer the District's PPO plan as well as two HMO's, United Health Care and Kaiser Permanente. We also provide District-paid dental and vision insurance. 

Benefits are available to regular permanent employees working 20 or more hours per week.  Benefits are not available to temporary or short term employees.

District-paid Life Insurance
The District provides Life and Accidental Death & Dismemberment insurance benefits, underwritten by ING. This District-paid benefit is equal to one time your annual salary and remains in effect until age 70.

District-paid Disability Benefits
Coast provides both short and long term disability benefits for eligible employees unable to work because of disability due to illness, injury, or maternity.

Voluntary Plans
A variety of voluntary plans are offered through the District to benefits-eligible employees such as Long Term Care, Hyatt Legal, and Section 125 compliant flexible spending accounts.

Enrich Your Profession
Professional Development Programs
The District offers a variety of Professional Development programs for faculty and classified staff that encompasses all types of facilitated learning opportunities, ranging from college degrees to formal coursework and conferences. We encourage lifelong learning that maintains and improves professional competencies, enhances career progression, and keeps our employees on the cutting edge of their profession.

Sabbatical Leaves
Faculty members are encouraged to pursue professional growth leading to the development of increased competence and the improvement of instruction and/or redirection in their current teaching discipline. The District's sabbatical leave program is designed to assist in this pursuit and is available on a semester basis after completing six consecutive years of service.

Academic Senate
The Academic Senate is the governing body at each of our colleges for making recommendations to administration and to our Board of Trustees with respect to academic and professional matters. The Senate consists of elected faculty and has the responsibility for matters related to curriculum and general academic policy.

Time to Refuel
Vacation
Classified, contract staff earn vacation days commensurate with years of service. Classified Management and Administrators earn 22 days vacation per year.

Sick Leave
All contract employees earn sick leave as outlined in the CA Education Code. Sick leave may be carried over from year-to-year and, upon retirement, unused sick leave may contribute to your PERS and STRS retiree benefit.

Holidays
The District observes 21 paid holidays per year.

Jury Duty, Bereavement, Military Leave
Coast grants contract employees called to jury duty a leave of absence, without loss of pay, for the entire length of required service. Other available leaves include bereavement from 3-5 days and military leaves of absence in accordance with applicable state laws.

Great Expectations
Pension Plans
The District participates in the California State Teachers Retirement System (CalSTRS) and the California Public Employees Retirement System (CalPERS) for contract employees. Non-contract employees participate in Public Agency Retirement Services (PARS) plan for the first 1,000 hours of their employment.
Additionally, it is the policy of the Coast Community College District that contract employees who retire from the District with ten or more years of service be afforded the same group insurance benefits until 70 years of age. A Medicare Supplement or GAP plan  is available to retirees and their spouses after age 70.

Annuities
The District maintains a program whereby qualified employees may request through Payroll to have a portion of his or her salary deposited under a tax sheltered annuity plan or an approved deferred compensation plan.

Schools First Federal Credit Union

The Schools First Federal Credit Union is a federally insured, full service, financial cooperative that is a not-for-profit organization. Earnings are used to benefit all members to provide a full range of financial services and offerings.


01
I understand that a COMPLETE application packet is required for consideration, which includes the following: 1. A completed Coast Community College District Online Employment Application 2. A current resume (uploaded as a separate attachment - PDF recommended) 3. A cover letter (uploaded as a separate attachment - PDF recommended) 4. Clear and detailed responses to all supplemental questions (required for evaluation purposes)
  • Yes
  • No
02
Describe how you have ensured that your staff stays current about the latest trends and technologies emerging in the education field.
03
How have you enhanced students' learning through the use of technology? Describe the ways in which you have safeguarded students' safety and privacy as it relates to technology use.
04
How have you kept other stakeholders (such as Vice Presidents, Department Chairs, Faculty, etc.) informed on new technologies that can enhance learning?
05
What do you see are the three most promising technologies on the horizon for today's educational environment? Describe how you would build a coalition with district stakeholders to implement these technologies.
06
What is your philosophy on managing or collaborating with cross-functional teams? How have you ensured that all participants are equally represented? How have you handled conflicts that arise among cross-functional teams?
07
How have you used actionable data to increase student success?
08
What technology systems have you used to collect, analyze and disseminate data that ultimately informs instruction? How did you ensure the integrity and authenticity of the collected data? How did you ensure the security of the collected data?
09
What techniques and technologies have you implemented to improve communication campus-wide and district-wide?
10
What are your experiences using cloud computing? What were the advantages and disadvantages?

Required Question

Agency
Coast Community College District
Address
1370 Adams Avenue

Costa Mesa, California, 92626
Phone
714-438-4668
714-438-4714