Times/Hours: Sunday, 11:30 am – 8:30 pm, Monday – Thursday, 1:00 p.m. – 10:00 pm (requires schedule adjustments for final exam periods and summer schedules)
Embry-Riddle Aeronautical University is a private institution based in warm, sunny Daytona Beach, FL. ERAU is recognized as the largest and oldest aviation-focused university in the world and is consistently named by the Chronicle of Higher Education as a "Great College to Work For" in such areas as work/life balance; Job Satisfaction; Professional/Career Development Programs; and respect and appreciation.
Our nearly 6,000 students hail from more than 100 nations and nearly all 50 states. Our campus is a melting pot of cultures and beliefs, and we pride ourselves on our ability to embrace new ideas.
Embry-Riddle’s Hunt Library is currently accepting applications for the position of evening Access Services Technician. This position co-supervises the Sunday through Thursday evening hours of the Hunt Library’s Access Services Department including responsibility for building security. Has primary responsibility for hiring and scheduling student assistants; prepares media equipment for delivery to classrooms and patron pick-up; and participates in departmental meetings.
Essential Duties and Responsibilities:
Responsible for the library as a whole for the Sunday opening hours as the only library staff person on duty
Coordinate the hiring and interviewing of student assistants with the Student Employment Office
Schedule student workers and monitor time cards and payroll
Train, supervise, and evaluate 2-4 student assistants every semester.
Assist patrons with checking library materials in and out, photocopier questions, directional questions, and other customer service duties.
Explain and demonstrate proper use of library media equipment to patrons, check out equipment using proper protocols.
Communicate library policies and procedures to all patrons.
Explain overdue fines and fees and any other billing issues.
Explain and enforce the library’s code of conduct.
Complete Building Liaison training with the university’s Safety Department.
Responsible for implementing the library’s emergency plans during emergency situations or drills.
Assist in maintaining the workflow of the department.
Collaborate with other Access Services Technicians to complete tasks as needed.
Participate in departmental, library, and university-wide meetings, training, and events as schedule permits.
Participate on library-wide committees and with strategic planning as schedule permits.
Close and secure the building in the absence of the night-time technician.
Experience in front-line, public-facing service, preferably in a library environment
Excellent customer service skills and attitude
Ability to work independently after initial training and exercise judgment when applying rules and procedures
Excellent communication skills and the ability to explain and implement policies and procedures
Good time management skills
Experience handling security issues
Working knowledge of Microsoft office
High school diploma or equivalent
Some college preferred
Please apply online at our careers site: http://careers.erau.edu, requisition #190129..