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Endpoint Support Analyst

Position Information

Position Title: Endpoint Support Analyst
Department: IT Customer Service
Posting Link: https://www.ubjobs.buffalo.edu/postings/56896
Job Type: Full-Time

Posting Detail Information

Position Summary

• Work as a member of a team in Windows and MacOS environments providing technical support for client workstations and related technology devices.
• Work to maintain the integrity and security of University data and intellectual property by applying updates and security patches to endpoint devices.
• Assist with monitoring and mitigating endpoint security risks in conjunction with team members and information security office.
• Provide support for department hardware and software lifecycles by assisting customers with inventory and purchasing while maintaining the established hardware and software standards.
• Identify opportunities for process, systems, and application improvements and automations.
• Provide end-user assistance involving analysis, identification of problem or need, implementing solutions and required system adaptations.
• Perform operating system and application package upgrades, installations, and reconfiguration in support of development, production services and IT security.
• Assist colleagues with technical issues as needed to foster knowledge transfer and skills development.
• Provide expert technical knowledge and advice, including installation, testing, and evaluation of new software; monitoring; and support of systems.
• Provide prompt support and service in a professional and friendly manner.

Minimum Qualifications

• Bachelors degree in a technical field with 3 years of direct technical support experience or a combination of education and experience will be considered.
• Practical knowledge of MS-Active Directory, Group Policy and Endpoint devices management.
• Experience developing management/monitoring scripts using Windows PowerShell, VB Script, or Python.
• Direct customer support experience in a call center or field services capacity.
• Experience supporting Windows and MacOS workstations.
• Demonstrated proficiency to diagnose problems and perform maintenance on personal computers, notebook computers, wireless devices, application software and operating systems.
• Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions) as defined by the University.
• Applicants must be currently authorized to work in the United States on a full-time basis without visa sponsorship.

Preferred Qualifications

• Experience with SCCM, JAMF, Intune, Active Directory and Group Policy.
• Experience supporting SaaS in an enterprise environment.
• Experience supporting MS365 applications and environment.
• Familiarity with DNS, TCP/IP, and Network Services.
• Experience with Cybersecurity concepts and tools (ie MS Defender, Spirion)
• Experience supporting end users in an educational or higher ed environment.

Physical Demands