Embry-Riddle Aeronautical University is hiring a Senior Applications Systems Analyst within Information Technology. Reporting to the Manager of Applications, the Senior Applications Systems Analyst is an experienced analyst who will work to support, maintain and enhance the core flight system, Talon ETA and RMS, effectively and efficiently applying technological and business solutions. The Senior Applications Systems Analyst acts as a functional expert to support the business processes within the University. This requires the ability to learn and support one or more applications, including the core Flight System, Talon ETA and RMS.
Responsibilities include the following:
Provides primary application support for the university’s core flight system, Talon ETA/RMS, and other related applications.
Works directly with business units to solve complex application and data issues within related applications.
Provides application support (on demand support, error resolution, defect correction, reporting and training) for functional users with an emphasis on one or more applications.
Coordinates systems upgrades and testing, and works in a team environment to develop and maintain application programs.
Analyzes user requirements, procedures, and problems to automate processing or to improve existing systems.
Writes detailed descriptions of user needs, business process functions, and steps required to develop, improve, and automate or test information systems.
Manages projects and tasks to ensure goals and objectives are completed on time.
Modifies configurations, reports and workflows as necessary to support business units. Participate in peer reviews to ensure the delivery of quality solutions.
Assists with vendor management related to the administration support for related applications.
Identifies how available software tools can be employed to support and improve existing processes.
Assists with needs assessments, system integrations, design support, and general change management support.
Supervises student employee(s), providing direction, coaching and training as necessary.
Coaches or mentors other staff requiring assistance solving complex problems.
Bachelor’s degree in computer science, management information systems or related field.
At least 5+ years of experience working with administrative support systems.
Ability to support IT Core Values by focusing on improvements, believing in our team, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.
Ability to work in an application support role, and to convey technical information to technical and non-technical users.
Ability to focus on mentally challenging technical problems that may take significant time to resolve.
Knowledge of the principles, methods, and tools used in the software development life cycle.
Ability to learn how to read code and program in a variety of languages that may include SQL, Java, and shell scripting languages.
Knowledge of interface construction.
Ability to establish and maintain effective working relationships with a variety of administrative, clerical, and academic clients.
Experience directing, mentoring, and coaching other analysts.
Ability to work within a team-centric, fast paced work environment and able to multi-task, set priorities, work independently and proactively with limited direction, solve complex problems and work effectively under the pressures of multiple competing deadlines.
Excellent communication, in a variety of methods, is essential in keeping the stakeholders well informed as well as the internal and wider team. Strong customer service experience including documentation and training skills are essential.
Demonstrate strong character, emphasizing integrity, caring, and honesty, as well as loyalty to the institution.
Maintain positive and respectful engagement with colleagues and clients.
Adhere to divisional and university policies and procedures.
Ability to lead projects using standard IT project management processes (Agile and Waterfall methodologies) and make adjustments based on individual project complexity and scope.
Knowledge of Agile methodology related to application support and project management.
Ability to supervise student employee(s), providing direction, coaching and training as necessary.
Excellent computer skills in a Microsoft Windows environment, including ability to use Microsoft Office desktop tools (Outlook, Excel, Word, Visio, Project, PowerPoint).
Solid experience in higher education administrative and/or academic computing environment is preferred.
Knowledge of Flight Systems and Operations is strongly preferred.