The Department of Student Engagement & Student Union is seeking a dedicated and knowledgeable higher education professional for the new position of Assistant Director of Student Union Operations. This position is responsible for the evening management of the Student Union and serves as the facility’s point person in the absence of the Director. The Assistant Director will oversee events and overall use of the facilities in the evening. This position will also work directly with the Student Union Operations Team to ensure excellent customer service in a safe, friendly environment within the Student Union.
Facility and Event Management
Oversee the operation of the Student Union in the evening, and on occasional weekends when necessary, to support events and overall use of facilities that include programming spaces, lounges, conference rooms, and study areas.
Represent the department during the evenings to support a range of student needs within the Student Union. Provide support and supervision for the student employees of the Student Union Operations Team.
Assist the Director in providing management support to clients using the Student Union – including student groups, academic and administrative departments, and external clients. Support reservation needs, event planning, set-up logistics, technical, and audio-video needs. Work with service provider departments to ensure clients’ needs are met during events within the Student Union and surrounding outdoor areas.
Oversee student employees working on event and room set-ups, event logistics, and event breakdown.
Collaborate with the Assistant Director for Campus Activities to support evening programming in the facility. Represent the department to support some of the events put on by the student programming board, Touch-N-Go.
Collaborate with other department staff in developing events and logistics support for select major Student Affairs events (Blue & Gold week, Orientation, etc.)
Assist the department in areas of technology. Identify event charges and use of resources in all event spaces; make necessary changes to event software system to ensure accurate billing.
Work to ensure a safe, friendly environment, regulating and monitoring the building’s safety and security by walking rounds, responding to issues, and completing reports.
Assist with the recruitment and selection of student employees. Serve as a resource and mentor for student managers and team leads. Attend the weekly student managers’ meetings. Work with the student managers to develop student employee resources. Oversee the selection and ordering of team resources, such as uniforms and supplies.
Assist the Director in supervising student operations staff to ensure that both student learning goals and customer service goals are being met. Participate in a staff evaluation process for student staff.
Assist in the development of educational student employee training programs. Create student employee training videos for the department. Write educational scripts, work with campus partners to oversee the production of training videos, and inform other department employees of the resources available for student employee training.
Work with the student management team to develop the student employee schedules using an online scheduling system. Develop special schedules for student staffing for holiday or break time periods. Hold students accountable for working assigned shifts. Work with the student management team to maintain space and equipment inventory. Manage the repair, replacement, and preventative maintenance of Student Union equipment.
Plan and implement monthly staff meetings and/or in-service training for the Student Union Operations Team. Minimize risk and liability to the University by providing staff training and guidance.
Develop a student employee recognition program. Oversee Student Employee Appreciation Week, monthly team recognition, and other opportunities to showcase excellence from student employees.
Marketing & Assessment
Manage the Student Union webpages; oversee the management of the Student Union social media sites. Develop marketing materials for event space and services, as appropriate.
Develop appropriate assessment tools for building function, resource use, and student employee growth.
Maintain statistics on building use and student use of the space.
Other duties as assigned that are appropriate to the position.
Master’s degree (Student Affairs, Counseling, Higher Education Administration or related field)
2 Years of work related experience in higher education student affairs programming or college union operations (may be as a graduate assistant).
Demonstrated expertise in the areas of programming, staff supervision, budget management, facilities management, and student development.
Experience coordinating major events, preferably in a university setting.