Performs general and specialized clerical duties related to processing information for student grant and other financial aid programs. Maintains student financial obligation records. Provides technical assistance and information to students, staff and the public.
Distinguishing Career Features
The Financial Aid Assistant is the first in a multi-tiered career path for financial aid transaction processing. The Financial Aid Assistant will focus on learning the details of individual programs, and external and internal regulations, policies, and procedures while accepting and reviewing applications for completeness and entering data onto student information systems. Advancement to Technician requires two or more years in the capacity of a Financial Aid Assistant and the ability to demonstrate a working knowledge of loan and grant programs, the ability to determine eligibility and loan amounts, and ability to resolve application discrepancies. Advancement to Analyst is based on need and requires three years as a Technician, advanced knowledge of financial aid programs, the ability to update financial aid tables used in student information systems, and the ability to package financial aid applications and awards.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
* Serves as first point of contact for the office on phones and at front counter. Disseminates general financial aid information to students and the public.
* Assists students and parents with FAFSA financial aid applications, processing procedures, and interpreting policies of the funding organizations. Explains the different types of financial aid programs, including obligations and payment schedules.
* Instructs students in correct procedures for completion of forms and applications, special requirements and restrictions, and supporting documentation such as tax returns, income and housing verifications, and transcripts. Reviews completed forms for accuracy and completeness.
* Assists students to understand the relationship between financial aid awards and course load, grades, and other student achievement factors.
* Sets up appointments for financial aid counseling.
* Processes applications and calculates awards for local financial aid and grants using established procedures and guides. Enters information into computer-aided databases.
* Schedules appointments for students to see Financial Aid Counselors. Compiles information to support conferences.
* Initiates first-level form letters on delinquent and defaulted loans. Receives information from the Department of Education and other sources, including internal reports, verifies account balances and student status, and initiates written contact with students. Works with students to restore current account status.
* May prepare standardized correspondence for/to students, verifying status and other information.
* Performs miscellaneous clerical duties for the office such as updating policy and procedure manuals, editing student files, replenishing forms and communication devices, collecting data for reports, and preparing general correspondence.
* Performs other duties as assigned that support the overall objective of the position.