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Job ID: 96658

Director, IT Academic and User Support Services
Coast Community College District

  • Sep. 7, 2017
  • Director, IT Academic and User Support Services
  • Coast Community College District
    Costa Mesa, CA
    United States
  • Open until filled
  • Available immediately
  • Director/Manager
  • Student Services
    Information Technology
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Distinguishing Career Features
The Director of IT Academic and User Support Services plans and integrates information technology services for academic and related business and student services. The position manages and guides services which ensure academic and multimedia programming; offers continuous operations through a team of professional, technical support staff. The Director requires the ability to integrate academic and business technologies for seamless use in office, classroom, and lab environments, ensuring the security and integrity of data and consistency in computer software applications. The Director requires the ability to work extended hours, evenings, and weekends to offer seamless services, respond to urgent issues and outages, and support upgrades. The Director will collaborate with faculty and administration to define existing and new projects, define and outline priorities, and set services expectations.

Manages and supports strategic planning and operations for technology support to academic systems, programs, classrooms, and instructional labs. Manages planning, design, and updating of technology systems, applications, and data. Ensures adequate response to computer user requests for technical support with standard and custom applications used in academic environments.
Essential Duties and Responsibilities
* Plans and manages a comprehensive portfolio of computer applications, systems, and resources encompassing information and instructional technology, and user technical support.      
* Support the Senior Director with strategic planning to ensure upgrades to existing systems, new projects are in line with the District and college goals related to information technology solutions for faculty, staff, administration and students.      
* Assist the Senior Director with the development and implementation of cyber-security strategies affecting the college's networking and database systems.      
* Collaborate with Executive Director, District and/or college administration in the development and implementation of the District-wide Technology Plan; provide continual feedback during process to ensure college requirements/needs are addressed according to urgency and demands.     
* Defines academic technology needs by working and collaborating with faculty and administration. Defines and integrates the systems, administrative and course-specific applications and networks for data sharing and access.     
* Establishes goals and schedules for projects, including budgets, IT staffing, and time requirements for participating end-users. Prepares and presents progress reports on a regular basis.     
* Participates with peers to analysis and determine the protocols, policies, and procedures that impact instructional computing and blend with administrative systems.     
* Manages user-support operations, ensuring all calls with questions and problems associated with use of basic-to-advanced personal computer software, input and output of documents, access to courseware, data transmission, internet, and I/O to and from computer hardware are handled in a timely manner.      
* Oversees evaluations of, and capacity improvements to academic computer hardware and software performance.      
* Develops, implements, sets performance targets around standards of service supporting both district and college needs. Trains and schedules IT support staff responsible for addressing inquiries from academic staff and students.      
* Oversees inspection, repair, upgrade, and maintenance of multimedia capacity so that it provides faculty and administration with state-of-the-art image and audio delivery.      
* Ensures the compilation of lists of questions and solutions to computer and software related problems, indexed in such a way that it facilitates consistent response by technicians and users.      
* Researches, develops, and administers budgets for academic computing and user support. Receives input, prioritizes, and controls approval and processing of expenditures.      
* Evaluates emerging technologies that could enhance quality and scope of services. Participates and leads meetings, presentations, and staff development/conferences to assure up-to-date skills and knowledge of trends among staff.      
* Performs other duties as assigned that support the overall objective of the position.

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