The School of Public Health and Health Professions (SPHHP) is seeking to a hire a Programmer-Analyst within the Information Technology (IT) unit. The candidate will have the ability to advance IT Support within the School while working on various projects and initiatives. The Programmer-Analyst will have the opportunity to collaborate with faculty, staff, and students from the five departments across the School. Interaction with other IT staff (from outside the school), and involvement with technical support individuals from various vendors and the industrial community is common.
The Analyst’s role is to plan, design, develop, and launch efficient information systems and operations systems in support of core SPHHP organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. Another role is to ensure the stable operation of the in-house computer software systems and network connections. The individual will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion, and provide end user training and consulting where required.
Responsibilities include but are not limited to:
- Install, maintain, and troubleshoot operating systems and applications on individual computers, departmental servers, laptops, mobile devices, and devices in all technology enabled facilities.
- Work within the Active Directory framework to maintain user and computer objects.
- Provide basic instruction to customers regarding campus computing best practices. Clearly communicate technical concepts to non-technical staff and customers. Utilize the IT Ticketing System on a daily basis.
- Provide instruction and technical consulting on computing to students and staff.
- Interact with others to analyze information/data, provide advice, opinions, and counsel utilizing problem solving skills.
- Provide audio visual support for classrooms and special events.
The School of Public Health and Health Professions (SPHHP) at UB offers programs at every degree level and is the home to five departments; biostatistics, community health and health behavior, epidemiology and environmental health, exercise and nutrition sciences, and rehabilitation science. It is one of only a few schools across the country that includes health-related professions as an integral component of the public health educational and research system. Faculty and students engage in research and community activities designed to improve the health of populations, communities and individuals. The SPHHP is located on the South Campus of University at Buffalo. For more information about the school, visit www.sphhp.buffalo.edu.
The University at Buffalo is the State University of New York’s largest and most comprehensive research-intensive university and is its primary center for professional education and training. We are accredited by the Middle States Commission on Higher Education and a member of the prestigious Association of American Universities. UB provides a rich environment for collaborative interdisciplinary research with faculty within the SPHHP, as well as with faculty at other schools located in the Academic Health Center (Medicine and Biomedical Sciences, Dental Medicine, Pharmacy and Nursing), and faculty outside of the Academic Health Center, such as Social Work, Law, Architecture and Planning, Engineering and Applied Sciences, and others.
Associates Degree in Information Technology or related field with a minimum of two years of relevant experience in computer and desktop support.
Bachelor’s Degree or equivalent combination of education and experience. The following Job Specific Qualifications are also preferred:
- Advanced knowledge of personal computing devices.
- Understand the Microsoft Active Directory framework to manage and configure all directory objects.
- Understand Mac OS software installation and Mac hardware.
- Understand basic concepts of DNS/DHCP to provision and manage network objects.
- Use well-developed analytical, technical, computer and oral and written communications skills.
- Use independent judgment to coordinate resources and initiate actions within established guidelines to achieve departmental objectives.
- Exhibit the ability to work with a diverse user population on a consistently professional basis.
- Possess excellent time management skills.
- Communicate clearly in both verbal and written formats.
- Demonstrate the ability to manage complex workloads.