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Job ID: 104075

Veterans’ Program Administrator
Embry-Riddle Aeronautical University


Date Posted Feb. 27, 2018
Title Veterans’ Program Administrator
University Embry-Riddle Aeronautical University
Department
Application Deadline Open until filled
Position Start Date Available immediately
 
  • Daytona Beach, FL
    United States
 
  • Other Administrative Categories
  • Counseling Services
 
 

Embry-Riddle Aeronautical University’s Daytona Beach Campus is currently hiring for a Veteran’s Program Administrator.  The Administrator is responsible for the proper program administration of Veterans’ Education Programs including reporting, monitoring, auditing, data and records management and payment reconciliation in compliance with Federal VA and State agencies.  They will develop, coordinate, and assess programs designed to facilitate success at the University by effectively and efficiently guiding students through the VA process. The Veteran’s Program Administrator must demonstrate strong oral and written communication skills in order to respond to and resolve inquiries regarding VA benefits via telephone, email, in-person; to ensure timely and high-quality customer service to enrolled student veterans, service members and dependents.Responsibilities include:Assist veterans, service members,  and other eligible persons in obtaining DVA education benefits for which they are entitled by: 

Provide outstanding customer service to new and enrolled students
Provide counseling to students on entitlement and completion of necessary paperwork to receive benefits via telephone, email, correspondence , and personal contact
Maintain knowledge of veteran’s educational benefits to provide the best possible information to help students maximize their benefit(s)Keep current with frequent changes made in the DVA education programs as well as the policies and procedures relative to state and federal reporting/certification requirements
Verify veteran status and eligibility of education benefits to other university offices and outsides agencies
Certify the enrollments of person training under DoD and DVA programs
Counsel students concerning day-to-day issues
Act as a liaison between the students and the DVA and other external agencies
Work collaboratively with other university departments to ensure student satisfaction and success
Must be knowledgeable about the university’s academic, financial, and student affairs policies, programs, and procedures
Implement new technologies that enhance delivery of benefits and provide efficient services to students to include web based technologies
Ensure compliance of Federal, State, and Institutional eligibility requirements:Monitor the enrollment status of all eligible studentsMonitor the timely submission of enrollment information
Inform the DVA of any and all changes regarding the student’s enrollment and academic status
Monitor the academic standing, standards of progress and course applicability
Maintain records in accordance with University, State, and Federal DVA regulations and policies
Perform periodic audits of VA benefit records of purpose of quality assurance
Provide assistance for special services and programs to Veterans, Service members and other eligible persons:Work closely with all Student Affairs offices, including but not limited to, Health, Disability and Counseling Services to create, promote, and deliver services and programs that meet the specialized needs of student veteransParticipate in activities of the University, Veterans Association, ROTC units, and local and national Veterans organizations;Actively participate in relevant University committees
Assist with outreach and education for faculty and staff on relevant matters effecting veteran student
sAssist students in obtaining tutorial assistance and coordinating claims with the DVA
Assisting University:Assist the University in accomplishing other objectives by completing special projects or other work assigned.     


 
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