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Job ID: 113259

Instructional Support Specialist
University at Buffalo, The State University of New York

Date Posted Oct. 1, 2018
Title Instructional Support Specialist
University University at Buffalo, The State University of New York
Buffalo, NY, United States
Department College of Arts and Sciences
Application Deadline Open until filled
Position Start Date Available immediately
  • Professional Staff
  • Educational Services

Position Summary
The College of Arts and Sciences at the University at Buffalo is seeking an Instructional Support Specialist. The Instructional Support Specialist provides technical support for the College of Arts and Sciences using computing and information technology to fulfill the University’s research, instruction and public service missions.

- You would work as a member of a team in a Windows and MacOS environment providing technical support for client workstations and related technology devices.
- You would perform a variety of computer-related support tasks, and respond to College of Arts and Sciences Educational Technology (CASet) work orders for support of MS-Windows and MacOS computer systems. Provides support for the college-wide desktop refresh and department equipment purchases by imaging, deploying, personalizing, and maintaining MS-Windows and MacOS computers. Supports CASet with on-going Windows and MacOS project work. Provides end-user assistance involving analysis, identification of problem or need, implementing solutions and required system adaptations. Performs other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, authoring documentation, identifying processes for continued service improvement, etc.).

The nature of the position requires analytical thinking skills, the ability to draw analogies to troubleshoot and resolve problems, and the talent to anticipate customer needs. Effective time management and the ability to prioritize are essential as multiple technical issues may arise with little or no warning and the nature or extent of the problem.

The Instructional Support Specialist must continually remain proficient with state-of-the-art-technology for relevant computing platforms, operating systems, applications, procedures and techniques.

Strong analytical, self-management, and interpersonal skills are required. System analysis, design and programming/scripting experience with client-server technologies are required. Strong organizational skills, attention to detail, and the ability to work on a team and independently are critical.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications
- Bachelor’s degree in Computer Science, MIS, or Education Technology is required.
- Required experience includes at least three years of direct technical support experience in the computer field in a large TCP/IP, Active Directory, higher education setting; experience with Windows and MacOS workstation and imaging support, demonstrated ability to diagnose problems and perform maintenance on personal computers, notebook computers, wireless devices, application software, operating systems and related peripheral devices; experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions); familiarity with Domain Name Service, TCP/IP, and Network Services; proficiency with Microsoft Outlook, Word, Excel and other Microsoft Office productivity tools.
- Must have an understanding of TCP/IP, WINS, MS-Active Directory, and computer imaging tools.

The individual should possess and demonstrate strong analytical skills, organizational skills, excellent written and verbal communication skills, customer relation skills, the ability to multi-task, proven problem solving skills, and be able to prioritize the work assigned to them.

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