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Virtual Learning Spaces Specialist (4505C), Haas School of Business - 67617

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

UC Berkeley's Haas School of Business offers a unique opportunity to champion new ideas, collaborate across boundaries, and continually learn in a workplace committed to increasing diversity and creating a welcoming environment for all. Our distinctive culture is captured within our four Defining Leadership Principles: Question the Status Quo, Confidence Without Attitude, Students Always, and Beyond Yourself. These principles distinguish Berkeley Haas as a unique environment, conducive to teamwork, collaboration, and career growth.

For more information about the Haas School of Business visit: https://haas.berkeley.edu/about/

Haas Digital's mission is to enrich and expand the reach of Berkeley Haas' world- class learning experience with innovative pedagogy and educational technology. Our team's professionals have a wide range of pedagogy and learning technology expertise. We develop a variety of fully online and hybrid offerings for the Haas School of Business.

The Haas School of Business embraces flexible working arrangements for its employees. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs, and are subject to change.

Application Review Date

The First Review Date for this job is: 04/25/2024.

Responsibilities

This position oversees the seamless delivery of AV and instructional technology services for Virtual Classrooms in online and hybrid degree programs. They provide expert guidance to faculty and clients on technical solutions and media presentation methods. Key responsibilities include managing daily operations, troubleshooting technology issues, and ensuring the efficiency of technical, system, and service delivery processes. Additionally, they facilitate live online classes, advise on technology selection, develop standards and procedures, coordinate projects, and conduct training sessions. The role requires a comprehensive understanding of media technologies, project management, and collaboration with vendors and campus partners to maintain virtual classroom functionality and enhance user experience.

• Operates Virtual Classrooms, including live streaming technologies, to facilitate live online classes and events.
• Assists Faculty during sessions to perform instructional activities, breakout rooms, communicates with remote and in-person guests.
• Troubleshoots technology issues promptly within the session for both faculty and students.
• Coordinates maintenance of Virtual Classrooms with vendors, Senior AV Engineer, and campus partners.
• Performs software updates, hardware replacement, and upgrades in virtual classrooms
• Interviews and assesses client requirements for instructional technology and advises on appropriate technology to meet specific instructional activities.
• Provides consultative advice to clients on technical, media methods, techniques and equipment in order to enhance the quality of the presentation.
• Advises users on technical options.
• Plans and consults regarding the installation of new equipment and equipment upgrades.
• Applies appropriate data collection methods to develop technical requirements for events and instruction.
• Develops standards, processes, and procedures to ensure consistent service delivery to clients.
• Develops user documentation, process improvements, or system design requirements.
• Coordinates special programs and projects in the AV or instructional technology field, including media production, teaching with technology, or web distribution.
• Works with a wide variety of media technologies, networks, and computer hardware and software, applying appropriate solutions to non-standard problems.
• Applies project management concepts in combination with AV IT policies and procedures in determining technical support work flow.
• Evaluates external content for compliance with unit and content posting standards.
• Assists in researching and evaluating new technologies.
• Develops and provides training as needed based on consultation with users and their understanding of AV technologies.
• Other duties as assigned

Professional Learning and Growth

• Embraces the principle of being a "student always" by engaging in opportunities for training, workshops, seminars, continuing education pertinent to the position, or at the suggestion of the supervisor.
• Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, and belonging (DEIB) within the unit and at Haas.
• Engages in ongoing education to promote diversity, equity, inclusion & belonging by completing University sponsored certifications & training sessions (Ie: MEP Workshop, Implicit Bias Certification, LinkedIn Learning workshops, and other workshops & seminars offered by the University or Haas, as they are made available) or by engaging in external seminars & resources related to DEIB.
• Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself.

Required Qualifications

• Demonstrated ability to work with others from diverse backgrounds.
• Thorough customer service and consultative skills to identify and implement required technology solutions.
• Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems.
• Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements.
• Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
• Demonstrated effective interpersonal and communication skills.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Knowledge of computer, media, and networking technology.
• Skills to determine priorities based on knowledge of work area.
• Self-motivated and works independently and as part of a team.
• Demonstrates problem solving skills.
• Able to learn effectively and meet deadlines.
• Must be available to work up to 10 pm Monday-Friday with occasional weekends.
• Excellent interpersonal skills, demonstrating a desire to promote diversity, equity, inclusion and belonging to establish and maintain positive & professional working relationships with colleagues, students and team members.
• Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself.
• Demonstrates an understanding of and commitment to diversity, equity, inclusion, and belonging in a business, organization or public university setting.

Education/Training:

• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Experience with Barco WeConnect communication platform including, operation, maintenance, and troubleshooting.
• Experience with Zoom communication platform including, operation and troubleshooting.
• Experience with Crestron and Biamp systems.
• Experience in Higher Education/Executive Education environments.

Salary & Benefits

This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid hourly and eligible for UC Benefits.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $33.57 - $46.65.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

This position is governed by the terms and conditions in the agreement for the Technical Unit (TX) between the University of California and the University Professional and Technical Employees (UPTE). The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/tx/index.html

• This is not a visa opportunity.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=67617&PostingSeq=1