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Job ID: 114015

Coordinator for Residence Hall Operations and Student Access
Villanova University

Date Posted Oct. 16, 2018
Title Coordinator for Residence Hall Operations and Student Access
University Villanova University
Department Administration
Application Deadline Open until filled
Position Start Date Available immediately
  • Villanova, PA
    United States
  • Coordinator
  • Residential Life

Coordinator for Residence Hall Operations and Student Access

Posting Number: 20181904S

Position Type: Staff

Recruitment Type: Internal/External Applicants

Work Schedule: full-time/12-months

Department: 361-Residence Life Office

Position Summary

The Coordinator for Residence Hall Operations and Student Access is responsible for coordinating and overseeing on-going and ad-hoc projects related to the physical plant operations of the University's thirty-two residential facilities. The position serves as a liaison between Residence Life and Facilities Management, Custodial Services, Telecommunications, Environmental Health & Safety, Conference Services and the Wildcard Office. This position oversees all residence break housing and early arrival processes and collaborates with the Coordinator for Operations and Campus Partners to ensure an effective check-in and check-out process. The position shares responsibility with other Residence Life professional staff for assisting in training activities, database management and rotating weeknight and weekend on-call responsibilities. 12-month, on-campus residency required (furnished one-bedroom apartment, utilities, cable TV and internet access included).
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

Administer residence hall sub-contracts and serve as departmental liaison for
  • Facilities and Custodial Management:
  • Process and track daily requests for individual room and common area maintenance and custodial service, and provide updates on maintenance request to staff and students.
  • Conduct regular on-site inspections with Area Coordinators and Custodial and Maintenance staff to ensure optimal levels of cleanliness and repair.
  • Oversee and coordinate student property damage claims related to facilities breakdowns.
  • Environmental Health and Safety attend scheduled meetings; manage fire safety program for residence halls; coordinate fire drills and inspections with Area Coordinators and other university departments.
  • Conference Services attend scheduled meetings; collaborate to schedule summer hall cleaning and renovations.
  • Door and Access Committee: Coordinate weekly meetings with Facilities Management, Wildcard and Public Safety staff to address door and access projects and concerns.
  • Telecommunications and UNIT: Coordinate maintenance and repair of connectivity or other related issues in the halls and apartments.

Oversee Early Arrival and Break Housing Processes
  • Serve as primary liaison to University offices sponsoring early arrival and break housing students.
  • Manage early arrival and break housing database and student access.
  • Oversee approval process for students with unique circumstances or special needs.
  • Coordinate preparation of early arrival check-in materials and rosters for approximately 1,300 students.
  • Collaborate with Facilities Management, Custodial Services, Public Safety and Wildcard to coordinate room readiness and student access.
  • Prepare and distribute break housing emails and announcements.
  • Coordinate follow-up and approval for early arrival and break housing.

Oversee student check-in and check-out processes
  • Oversee and train Residence Life RA staff on conducting pre-check-in room assessments followup on concerns with appropriate staff.
  • Coordinate the preparation and cleaning of rooms for turnover at the opening and closing of each semester.
  • Collaborate with Coordinator for Operations and Campus Partners on the preparation and execution of the transition of students between semesters.

Collaborate with fellow Residence Life Staff Members to:
  • Assist with development and presentation of RA training and in-service programs relative to residence hall operations, environmental health and safety and other topics as needed.
  • Develop and disseminate educational material related to residence hall operations.
  • Participate in nightly on-call rotation as primary and second-tier support for graduate staff; respond to crisis situations on campus, as needed.
  • Participate in weekly office meetings and weekly meetings with supervisors.
  • Oversee Graduate Resident Director collateral assignment for Housing Services.
  • Assist, as needed, with Residence Staff Selection.
  • Participate in departmental functions and events, as scheduled.

Assist with other duties assigned related to hall operations and access.

Minimum Qualifications

  • Bachelors Degree required.
  • Strong interpersonal and human relations skills; effective organizational, planning and budgeting skills; ability to collaborate with professional, paraprofessional and administrative staff; appreciation for the mission and values of Catholic Higher Education.
  • 2+ years experience in residence hall management.

Preferred Qualifications

  • Masters degree in Student Personnel Services, Higher Education Administration or related field strongly preferred.
  • Work Skills: Excellent written and oral communication skills.
  • Equipment Knowledge: Computer literacy in basic word-processing and data-management programs.

Physical Requirements and/or Unusual Work Hours

The Residence Life Professional Staff interacts extensively with students and student paraprofessional staff. Consequently, it is common for meetings and events to be scheduled beyond traditional work hours. A member of the Residence Life Professional Staff should anticipate the need to work into evenings and on weekends, as necessary, throughout the academic year, particularly during staff training periods and in conjunction with opening and the closing of the residence halls. Additionally, members of the Residence Life professional staff may be asked to work beyond traditional work hours to manage crisis and/or emergency situations.
The Residence Life Office is a high-traffic and busy work environment with multiple peak periods of work activity across the calendar year. Interruptions of work tasks to attend to phone or walk-in inquiries are the norm. Customers, who include resident students and their parents, call frequently with problems, complaints and concerns that must be addressed with courtesy and accuracy.

Special Message to Applicants

Posting Date: 10/12/2018

Closing Date (12am ET):

Open Until Filled:

Salary Posting Information: Commensurate with experience.

Salary Band: I

Job Classification: exempt

To apply, visit:

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Villanova University is committed to providing leadership in the attainment of equal employment for all individuals. It is the policy and practice of Villanova University to recruit and select applicants on the basis of their qualifications and abilities. This effort is in compliance with all federal and state laws, including Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1975, Executive Order 11246, and the Americans with Disabilities Act.


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