Search for University Jobs in Staff & Non-Managerial Professionals

Position Summary

• Participating in user assessment activities under the direction of the User Experience and Information Desk Manager, including the collection and analysis of statistical data related to the use of collections, services, and facilities.
• Recruiting, managing, and mentoring student employees through experiential learning, with a focus on job satisfaction, engagement, and retention.
• Managing the information desk operations in Abbott Library and ensuring appropriate staffing.
• Collaborating on the development and implementation of library programs and special projects that meet the needs of library users.
• Promoting library services and spaces by remaining knowledgeable about offerings and educating visitors.
• Creating, developing, and maintaining training curricula for student employees in the learning management software.
• Assisting patrons with locating library materials, circulation of library materials and equipment, questions related to library accounts, user requests, and all other services.
• Overseeing library building operations including securing the building at closing, managing study rooms and referring inquiries regarding library spaces to the appropriate department.
• Maintaining an inviting environment that is safe and secure for all library occupants by identifying and reporting health, safety, and security risks.

Minimum Qualifications

• An associate degree with two years of library experience or a bachelor’s degree. A combination of education and experience may be considered in lieu of the education requirement.
• Experience coordinating the work and activities of others.
• Excellent communication skills including a proven ability to write clearly, succinctly, and in a manner that appeals to a wide audience; ability to tailor communications based on the audience and display excellent interpersonal skills by remaining professional and courteous.
• Demonstrated awareness of, and commitment to, the challenges and opportunities for justice, diversity, inclusion, equity and access in staffing, services, collections, and physical spaces within the Libraries, the university, and in higher education.
• Proven analytical skills with the ability to gather, analyze, and report data in order to solve problems.
• Proven ability to work independently, balance tasks efficiently, and manage priorities without day-to-day supervision in a rapidly changing environment.

Preferred Qualifications

• Familiarity with user-centered design practices and principles.
• Familiarity with research methods such as in-person surveys, interviews, and journey mapping.
• General understanding of the mission and function of a research library and the information needs of academic users.