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Veterans Certification Specialist

Position Number: B94PD
Starting Wage/Salary: $23.12 - $24.05 / hour plus exceptional benefits
Close Date: 03/09/2025

Primary Purpose:

Essential Duties and Responsibilities:

• You will manage the certification of Veterans educational benefits for Veteran students and their families, ensuring compliance with the Department of Veteran Affairs (VA) and Department of Defense (DoD).
• You will act as a liaison between students and the VA, assisting with forms, resolving payment issues, and interpreting regulations.
• You will oversee compliance efforts, including conducting audits, maintaining training requirements, and being the lead in responding to VA surveys.
• You will be involved in training Veteran Work Study students, ensuring adherence to program regulations.
• You will collaborate with college departments to communicate program updates and analyze student impact.

Knowledge, Skills, and Abilities:

• Ability to handle time-sensitive projects, research problems and process files while dealing with continual interruptions from counter traffic and phone work.
• Ability to use good listening skills to communicate with students and agency or military personnel in response to a variety of questions
• Ability to understand and effectively use administrative software systems such as Banner and VA-Once to accomplish job functions.
• Ability to work well in teams and with customers.
• Ability to understand and use MS Office suite products, such as Word, Excel and Access to create work applications and reports.
• Ability to work accurately and in detail.
• Ability to stay current with regulatory changes by monitoring professional websites and attending seminars as needed.
• Must be able to use a keyboard, fax, scanner, personal, multi-line telephone, folding machine, shredders, etc.
• Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.
• Must be able to demonstrate essential job functions outlined above.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
• Must be able to comply with the Family Educational Rights & Privacy Act (FERPA), which requires colleges and universities to protect the privacy of student information and records.
• Ability to competently advise and/or serve students from a variety of backgrounds, respecting cultural and socio-economic differences.

Minimum Requirements:

• Associates degree.

• Two (2) years experience in any combination of the following:
  • Data management related to services and or programming provided by an organization.
  • Reviewing and interpreting detailed customer profiles, accounts and records.
  • Providing service-oriented information in-person, by phone and by email regarding compliance, policies, and/or procedures.
• One (1) year experience interpreting and implementing policies or policy changes.

Preferred Qualifications:

• Experience with Ellucian Banner software.
• Experience in higher education financial aid office setting, or veterans services.
• Experience with Veterans Affairs or Services.

To apply, visit https://jobs.cocc.edu/postings/11102

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