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Registrar Specialist 2 (6157U) UNEX - 66430

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

The Office of the Registrar, Academic Operations and Student Affairs (RAOSA) has primary responsibility for interpreting and implementing the academic policies of UC Berkeley Extension in the areas of enrollments, student conduct, exception request, classroom scheduling, recording of grades, and maintenance of course, section, and student records.

Increasingly, RAOSO plays a key role in continual process optimization and ongoing projects to support these endeavors. RAOSA also provides comprehensive support to students, prospective students, staff, instructors, and the general public.

Application Review Date

The First Review Date for this job is: 4/1/2024

Responsibilities

Under the direction of the Assistant Registrar, the Registrar Specialist 2 provides extraordinary insight and support to student inquiries regarding enrollment, grades, and other pertinent student record information. Applies professional student service-based concepts, to support the management of student records within the student information system. Acts as an essential point of contact and support for enrollment management and official student records. Applies the breadth of perspective to analyze and contribute to the optimization of all related matters.

Involves maintaining stewardship and integrity of student academic records, and course and classroom scheduling by managing and enforcing student and institutional academic policies. Interprets relevant regulations such as the Family Educational Rights and Privacy Act (FERPA) to ensure regulatory compliance and protection of student data. Provides services to students (prospective, current and former), parents, and the public and maintains collaborative relationships with faculty, staff and administrators. Utilizes and advances technology systems solutions and best practices.

• Provides routine guidance and information regarding UC Berkeley Extension academic and administrative policy to current, prospective and former Extension students, staff and instructors regarding enrollment, registration, grading, and student record policies, procedures, and regulations. Coordinates resolution of student inquiries and needs that require collaboration and/or engagement with other UC Berkeley Extension offices or resources. Conducts follow-up on students' behalf as needed. Escalates more complex issues to unit lead.Facilitates communication between students and UC Berkeley Extension academic departments as needed to maximize effectiveness, student success, and retention.Utilize policy and administration knowledge to analyze and contribute to process and policy optimization.
• Provides support and resolution to matters relating to program completion requirements, optimal system configuration, and optimization of academic and administrative operations that impact enrollment, student records and academic outcomes. Assist colleagues across Extension to interpret and apply necessary policies and principles with regard to academic integrity.
• Assists in implementing registrar core functions related to reviewing and approving course section proposals, enrollments, final grade and student records processing, and course evaluations. Works to optimize various administrative processes related to student experience. Identifies issues and escalates as appropriate. Clearly communicates with students, staff, and instructors while ensuring the highest level of adherence to and execution of institutional rules and procedures. Monitors and tracks timely resolution to promote excellent communication and process support to all affected parties.
• Manages enrollment processes, correspondence, and follow up concerning special enrollments such as through private educational loans, sponsored or complimentary enrollments, and discounted enrollments. Also manages the import of student, enrollment, and grade data for third-party partner programs.

Required Qualifications

• Excellent verbal and written communication. Active listening skills, customer service orientation, and interpersonal skills.
• Strong interest and evidenced background in optimizing efficiency.
• Extremely sound and reasonable judgment in resolving issues, concerns and possible student conduct concerns or staff performance issues.
• Ability to quickly learn and apply complex student service policies, UC standards, Federal guidelines and other related rules or regulations.
• Ability to use discretion and maintain confidentiality.

Education and Training

• Bachelor's degree in a related area and/or equivalent experience/training.

Preferred Qualifications

• Working knowledge of UC Berkeley Extension academic and administrative policies, relevant federal regulations, and best practices for accurate student record-keeping.
• Working knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information.
• Ability to apply working knowledge of UC Berkeley Extension and University policies to individual situations in a diverse learning community.

Salary & Benefits

• This is a 100% Career position with full benefits.
• Non-exempt, paid hourly and bi-weekly.
• This is not a visa opportunity.

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $33.52 - $35.92 / hourly

How to Apply

To apply, please submit your resume and cover letter.

Referral Source info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.



For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.





To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=66430&PostingSeq=1