About Orange Coast College (OCC)
Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Founded in 1947, with classes beginning in 1948, OCC has grown into one of the nation's largest -- and finest -- community colleges, enrolling more than 25,000 students each semester. OCC's has an unwavering commitment to equitable outcomes; inclusive practices; and rich racial, ethnic, and socioeconomic diversity. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. We currently enroll 21,498 students, the majority of whom are from racially minoritized populations: 35% of OCC's students are Latinx, 2% are African- American, 23% are Asian, less than 1% Native American, 31% are White, and 6% are multiracial. OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS). The Department of Education grant which funds this position is part of our work as a minority-serving institution.
Performs a wide range of administrative, programmatic, and technical duties in support of student services programs. Coordinates and supports the delivery of daily activities and operations involving a broad range of student services activities within the Global Engagement office. Works closely with administration, faculty, management, external entities, staff, and students.
Distinguishing Career Features
The Student Services Specialist is the mid-level classification in the Student Services series. This class is distinguished from the Student Services Assistant, which performs entry-level administrative functions and more basic duties in support of the assigned program, division or area; or the Student Services Specialist Senior, which performs a broader range and/or more complex program support and/or specialized functions related to the area of assignment, program, department, or office.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
* Coordinates the front desk operations, projects and activities the Global Engagement Center.
* Provides information and resources to potential and current international students, study aboard students, and participants in international and multicultural events.
* Provides technical information to students, instructors, counselors, and others in the assigned program.
* Works with students, counselors, instructors, and other staff to address students' needs within the assigned program; advocates for student needs.
* Creates, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional materials.
* Assists with preparation and planning schedules for workshops, informational sessions, and program orientations for new and/or prospective program participants.
* Provides information and technical assistance regarding specialized program guidelines and applicable state and federal laws, college and program policies, rules, and regulations.
* Interprets and conveys specialized program guidelines and applicable state and federal laws, college and program policies, rules and regulations, to students, instructors, counselors, and others.
* Meets with prospective and enrolled students individually and in groups to provide program-related guidance and advisement.
* Prepares, designs and maintains correspondence, reports, presentations, brochures, and various program materials.
* Collects, updates, and maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems.
* Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs.
* Assists with verification and review of submitted program forms for completeness, accuracy, and quality control against established policies and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
* Assists with hiring process for student assistants and subordinate staff, as assigned.
* Schedules, trains, and provides work direction to student assistants and/or subordinate staff, as assigned.
* Researches and assists in analyzing and interpreting guidelines and regulations associated to assigned program.
* Coordinates workflow and the implementation of policies and procedures.
* Performs technically complex and difficult student advising and processing with minimal supervision.
* Assists with data collection for the preparation and dissemination of program reports and maintains necessary database records.
* Develop, create, maintain, and disseminate program communication materials.
* Plans, organizes, facilitates and assesses, co-curricular student activities, excursions, and events.
* Serves as program liaison on campus, district-wide, and among external entities such as community organizations, local and state institutions, and partner organizations.
* May serve as a Designated School Official to be able to access the Student Exchange and Visitor Information System (SEVIS).
* Performs other duties as assigned that support the overall objective of the position.