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Job ID: 95768

IT Support Specialist I (IT Consultant)
Kansas State University

  • Aug. 11, 2017
  • IT Support Specialist I (IT Consultant)
  • Kansas State University
    Manhattan, KS
    United States
  • Open until filled
  • Available immediately
  • Classified Staff
  • Information Technology
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This position works as a part of a team that provides support for more than 1900 workstations and a variety of mobile devices (iOS, Android devices, Windows Mobile, etc.) in administrative department and academic departments across two of the university’s campuses as well as the Kansas Department of Agriculture and Kansas State Research and Extension which include county offices across the state of Kansas. The network environment includes the following platform components: Windows 7/Windows 8, Windows Active Directory and Apple Mac OS X.

Required Minimum Qualifications:
High School Diploma (or work equivalent)
One year of relevant experience

Preferred Qualifications:
BS in Computer Science, Management Information Systems or related field, plus one year of experience in electronics, electrical engineering, telecommunications. Five years of experience can be substituted for this qualification
Three years experience in a desktop support, help desk and/or technical support environment
Extensive knowledge and hands-on experience in the configuration and administration of desktop operating systems (including Windows 7, Windows 8, Windows 10 and Mac OSX workstations) for users in a multi-user LAN environment
Extensive knowledge and experience in the use of Windows applications such as word processing, spreadsheets and file manager software on Intel-based desktop computers in a multi-user distributed network-computing environment involving one or more LAN servers
Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understand the relationship between the hardware and the operating system)
Experience working in a fast-paced work environment, assisting staff with varied technical and business systems needs
Analytical and problem solving skills to troubleshoot system problems
Ability to manage multiple high priority initiatives in a fast paces, highly technical environment
Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical public
Demonstrated strong customer service skills
Ability to work independently and as part of a team
Must be able to exercise individual judgment on solutions to problems, technology recommendations and service assistance
Hands-on training and/or experience in supporting user access to Windows Active Directory environment.
Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
Experience with desktop management, such as Microsoft System Center Configuration Manager
Experience working in a higher education environment
MCSE certification
Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows Mobile, etc.)

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