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Job ID: 94811

Technician III - Academic IT
Utah Valley University

  • Jul. 14, 2017
  • Technician III - Academic IT
  • N/A
  • Utah Valley University
    Orem, UT
    United States
  • 7/28/2017
  • Available immediately
  • Classified Staff
  • Information Technology
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Technician III - Academic IT

Position Category: Staff - Full-Time


Academic Administration is seeking to hire a full-time Techinicain III to support computer labs and/or classrooms technology as designated to ensuring high up-time. In addition, the individual will diagnose and repair workstations for end users using network topologies and protocols. Maintains computers and ancillary equipment such as workstations, laptops, printers, and scanners. Performs regular hardware maintenance. Provides computer hardware and software expertise to academic and administrative end users. Researches and evaluates computer hardware, and software applications. Determines and recommends solutions.

Required Qualifications:

Graduation from an accredited institution with an associates degree in information technology or related field, plus three years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Knowledge, Skills and Abilities:

  • Advanced knowledge of TCP/IP and application network protocols, firewall management, operating system configuration.
  • Knowledge of various computer applications such as Microsoft Office, Internet browsers, email systems, anti-virus Software, and other general applications.
  • Knowledge and experience with iOS, Android, Windows, and any other operating systems on tablets and smartphones.
  • Knowledge of imaging software such as WDS or SCCM.
  • Knowledge of Outlook, Mac OSX, and Windows OS.
  • Knowledge of directory-based authentication (Active Directory).
  • Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS.
  • Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners.
  • Knowledge of procedures and software for backing up and restoring data.
  • Must possess excellent customer service skills and mindset.
  • Must have strong analytical and troubleshooting skills.
  • Ability to work with a diverse customer base.
  • Effective, clear and timely communication in verbal and written form.
  • Ability to work in a customer service, team-oriented, collaborative environment.
  • Ability to work effectively and meet deadlines.
  • Ability to present ideas in user-friendly language.

Preferred Qualifications:

Physical Requirements:

  • Must have transportation for occasional travel to off-campus sites as needed.
  • Must be able to lift 30 lbs.
  • Work schedule: 8-5 M-F, weekends and evenings as needed.

Benefits Summary:

UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.

FLSA: Non-Exempt

Pay Range: $41,201-$51,502

Advertisement Number: ST11917

Open Date: 07/12/2017

Review Start Date:

Close Date: 7/28/2017

Open Until Filled: No

Special Instructions to Applicant:

To apply, visit:

Utah Valley University is an Affirmative Action/Equal Opportunity/ Equal Access Employer and committed to fostering a diverse workforce. As an inclusive community, we actively seek diversity among our applicants for this position. Candidates who can contribute to that goal are particularly encouraged to apply.


Please reference in your cover letter when
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Contact Information

  • N/A
    Utah Valley University


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