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Position Summary

• Develop and utilize business and operational metrics to evaluate and enhance departmental decision making and be responsible for supervising the daily activities of the UBRF customer service team.
• Coordinate internal departmental personnel issues and recordkeeping.
• Coordinate the services provided by UBRF with internal and external stakeholders.
• Develop internal procedures which provide for effective and efficient operations and a positive customer experience.
• Manage Human Resource functions including hiring, discipline, staffing plans, resource tracking, scheduling, training, and other coordination initiatives as assigned.
• Become proficient in and act as the subject matter expert in the UBRF work order management system and regularly produce requested work order reports for UBRF leadership.
• Review or write performance appraisals; oversee monitoring of time and attendance.
• Continuously review, implement, and modify internal procedures to (a) improve efficiency, accuracy and standardization of internal operations, analyses, and reports; (b) align and integrate budgeting, accounting, and procurement functions and records; (d) ensure compliance with State and campus directives; and (e) reduce financial loss and risk.
• Develop, review, and process notifications to occupants of UBRF buildings concerning any matter that may impact the experience of our customers, ensuring clarity and accuracy in all communications. Must be available to coordinate after-hours emergency communications as directed. Coordinate follow up responses to customers impacted by emergencies or service interruptions.

Minimum Qualifications

• A Bachelor’s Degree and a minimum of two (2) years of directly relatable experience, or Master’s Degree or professional certification.
• Experience in a managerial or team lead role.
• Must possess and demonstrate advanced written and oral communication skills, and the ability to establish and manage complex work schedules for employees.
• Must possess and have proven positive customer service skills and be able to interact in a professional manner with various groups on campus.

Preferred Qualifications

• A minimum of two (2) years of management in a customer service or office administration capacity.
• Experience working in a college or university setting.
• The ideal candidate will be someone that is dependable, organized, strategic, flexible with work tasks, detail-oriented, and is an effective leader.