Search for University Jobs in Staff & Non-Managerial Professionals

Student Services Manager 1 (0322U) Job 64745 - Electrical Engineering & Computer Science Department (EECS)

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

The Department of Electrical Engineering and Computer Sciences (EECS) in both the College of Engineering and the Division of Computing Data Science and Society (CDSS), is the largest department on the Berkeley campus consisting of over 130 faculty, adjunct, active emeriti and PIR appointments, 3,500+ undergraduates both in the College of Engineering and the College of Computing, Data Science and Society, 750 graduate students, and 60+ staff members. EECS programs are consistently ranked in the top three by many measures, including U.S. News & World Report's national and global ranking. Annual operating budget not including research expenditures for EECS is $37+ million.



The Department is actively engaged in teaching and research in the disciplines of Artificial Intelligence, Computational Biology, Databases, Graphics, Hardware / Architecture, Human-Computer Interaction, Operating Systems / Networking, Programming Systems / Software, Scientific Computing, Theory, Vision (in Computer Science) as well as

Biosystems, Communication/Networking, Communications/Physical Layer, Control, Design, Modeling, and Analysis, Electromagnetics/Antennas, Integrated Circuits, Optics, Physical Electronics Devices, Physical Electronics/MEMS, Optoelectronics, Energy, Robotics, Signal Processing for Image & Video, Signal Processing for Speech & Audio (in Electrical Engineering). Computer Science operates research and instructional laboratories in Soda Hall and Sutardja Dai Hall, and Electrical Engineering operates like facilities in Cory Hall and Sutardja Dai Hall. EECS also has a significant technical staff support structure to provide support for research and instructional laboratories and fabrication facilities.

This position reports directly to the EECS Executive Director of Student Affairs and indirectly to EECS Director of Administrative Services and Vice Chairs. Position partners with the EECS leadership to establish broad strategic goals, operational policies, and procedures for the department in all student related matters. Provides expert advice to the Vice Chairs for Graduate Matters, Vice Chairs for GSI Hiring, as well as other relevant faculty Committee Chairs in their policy directives.



The position works independently, with workload driven by deadlines dictated by the academic calendar. Expected to perform comprehensive assignments requiring a high level of administrative skills, decision-making, and initiative. Expected to provide innovative solutions to problems and develop methods to improve the efficiency and effectiveness of tasks performed by this unit. Strong organizational, analytical and communication skills as well as careful attention to detail and the ability to work under pressure of constant deadlines are essential to the position. A thorough knowledge and mastery of the Department, College, CDSS, University, and Graduate Division policies and procedures along with a background in college student personnel administration is essential.



The EECS mission is to provide high-quality instruction at all levels, prepare undergraduate and graduate students for leadership in the profession, perform high-impact research, and serve the campus, the State and the nation. The EECS Center for Student Affairs (CSA) provides a centralized function that serves the needs of students, faculty, and staff in meeting the academic mission of teaching and research from student recruitment and admissions through graduation and alumni relations. The function of this position is to serve as the Director of Graduate Matters, overseeing the PhD and professional and academic Master's programs, admissions, recruitment, advising and associated services, including GSI hiring coordination. This position provides leadership, strategic planning, and monitoring of both academic and nonacademic policy compliance. The position oversees a critical revenue generation through the MEng program of at least $800,000 annually. Manages overall administration, operations, and employee performance. Oversees a team of 4.5 FTE, and supervises 4 staff FTE directly (including one supervisor).

Application Review Date

The First Review Date for this job is: 2/22/24 - Open Until Filled

Responsibilities

**This position is eligible for a hybrid work schedule**

25% Decides which resources will be committed to the organization, community and relevant external constituencies. Recognizes issues that have organizational impact or future implications and advises employees accordingly. Within an academic department / school / college, provides and makes recommendations for the improvement of Department / School / College Policies. Advises chairs / deans on the formulation of department / school / college policy on areas needing clarification and identifying solutions; analyzes the consequences of organization's academic policies: recommends new or changed policies; and recommends solutions to organization's problems without precedent. In partnership with Director of Operations and Executive Director, resolve complex graduate appointment matters.

25% Provides direction to Student Service Advisors on the most complex issues. Provides direction to professional staff student services advisors on the more complex issues encountered. Provides staff management, supervision, coaching and training: Transfers key institutional knowledge to supervisors and leaders on their team, while providing reports with the coaching and support to be effective in their roles. Shifts knowledge to subordinates to handle these sophisticated problems. Makes decisions on performance, salary actions, hiring decisions and other human resources related issues of managed staff.

25% Manages student services programs. Manages student services programs. Evaluates the effectiveness of the student services function, and makes changes to the program to provide better service to organizational management, faculty and students. Applying advanced student services concepts, provides the most complex student services to the organization's management, faculty and students.

15% In partnership with other academic advisors, is responsible for academic advising.

5% Plans and administers the graduate student services budget. Decides which resources will be committed to goals and objectives and how they will be allocated.

5% Represents the student services unit to the organization community and relevant external constituencies.

Required Qualifications

• Solid managerial experience directing a multidisciplinary, student services program at a major university.
• Ability to develop original ideas to solve problems, persuade others. Proven leadership skills with strong decision-making skills and demonstrated good judgment.
• Organization and planning skills with ability to prioritize workload and issues and to function effectively under time constraints and rapidly changing priorities.
• Interpersonal skills with demonstrated ability to work collaboratively with others, foster a team environment and be adaptable to change.
• Bachelor's degree in related area and / or equivalent experience / training.

Preferred Qualifications

• Master's degree in related area and / or equivalent experience / training.
• FERPA Certification

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $85,000 - $135,000.

Referral Source info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.

Diversity Statement

Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.

Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that "every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive."

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.



For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.





To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=64745&PostingSeq=1