Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under general direction from an appropriate level manager or designee, provides instructional design consultation and expertise to faculty, managers, and staff; explores and initiates innovations in technology for in-person, online, hybrid, and web-enhanced course content; develops and offers workshops and training to faculty, managers, and staff in instructional technology; designs, maintains, and updates web presence, tutorials, and other digital and print media related to teaching and learning; participates in operational planning, data analysis, and report writing to support program goals and improvement; identifies and maintains instructional integrity of course shell development in accordance with College standards and practices; and provides as needed first-level support to ensure timely response to users.
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Provides instructional design consultation, expertise, and training to faculty, staff, and managers.
Assists faculty in producing, developing, and implementing innovative and effective course materials including multi-media elements, digital learning, and other media as technologies evolve.
Collaborates with faculty to ensure instructional integrity of course shell development utilizing systematic design with clear standards and objectives.
Plans, designs, and implements a variety of faculty professional development opportunities on the effective and innovative use of instructional technologies as well as student-centered resources that support success and retention.
Designs, maintains, and updates web-based learning guides, tutorials, and other digital and printed materials that effectively promote student learning and/or faculty professional development.
Identifies and maintains effective tools and techniques necessary to expand student access and success in online, hybrid, and web-enhanced modalities.
Consults with the appropriate accessibility support personnel to assist individuals on campus to ensure Americans with Disabilities Act (ADA) and Section 508 compliance in software; ensures universal designs are integrated into all learning applications and course materials; reviews instructional software and applicable materials for accessibility compliance.
May coordinate professional development facilities for faculty and staff.
Provides leadership in professional development programs for faculty, students, and staff on instructional software applications and related technology including workshops, materials, media designs, mentoring, and group activities.
Serves as point of contact with relevant external vendors and outside agencies as needed; serves as technical liaison with campus Technology Services department.
Participates in operational planning for the online learning program to meet college-wide, program-level, and accreditation goals.
Assists with institutional audit requests.
Assists with supporting requests via electronic means including, but not limited to, email, phone, and the support ticket system; attempts resolution or routes to appropriate support technician.
Attends and participates in a variety of trainings, meetings, workshops, conferences, and other activities/events on-site and off-site, as required; learns new state and federal laws, rules, and regulations pertaining to area of assignment; participates in the development of new/revised procedures to accommodate changes; attends and participates in diversity, equity, and inclusion trainings and events; maintains compliance with online coursework and other mandatory trainings and certifications as directed by supervisor.
Maintains current knowledge of the regulations, policies, and requirements the assigned area; ensures compliance with School, College, and District policies and procedures as well as local, state, and federal codes, regulations, and laws related to the assigned area; maintains working knowledge of standard operating procedures within the area of assignment.
Fosters a collaborative and inclusive environment that promotes creativity and professionalism; establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups to ensure efficient, effective, and correct implementation of departmental objectives.
Maintains departmental area(s) in a safe, clean, and orderly environment; ensures compliance with established safety procedures and regulations; refers unresolved problems to supervisor.
Uses District, College, State, and Federal regulations, policies, and procedures to provide accurate information to students, staff, faculty, and others; abides by all confidentiality practices required by department, state, and federal policies, laws, rules, and regulations.
Participates in updating the departmental website, as well as relevant social media sites, as required.
Provides training, mentoring, and functional and technical work direction to assigned lower-level staff, student workers, temporary staff, students, and/or volunteers, as required.
Performs related duties as required.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Multi-media, web, and universal design principles, theories, and methodology.
Distributed learning practices and technologies.
Graphic and software interface design, particularly for web-based applications.
Understanding of and commitment to the use of instructional technology.
Computers and higher education applications, associated functions, and software as well as course management software.
Principles, methods, and techniques of designing and presenting training materials and programs.
Principles and practices used in troubleshooting software application problems.
District and College organization, services, programs, operations, policies, and objectives.
Philosophy, operational characteristics, services, activities, goals, and objectives of the assigned area; specialized functions, activities, operations, rules, regulations, requirements, and restrictions related to the area of assignment; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the area of assignment.
Federal, State, and local codes, laws, regulations, rules, policies, and procedures pertinent to the area of assignment; confidentiality/privacy requirements when dealing with sensitive information; other requirements related to the area of assignment.
Work organization and current office practices, principles, procedures, terminology, and methods; current equipment and technology including computers, peripherals, and devices; current software, websites, and applications related to the area of assignment, including word processing, spreadsheets, and databases; methods and standards used in processing paperwork.
Principles, practices, methods, and procedures of statistical, administrative, and other research, data collection/compilation/retrieval, record keeping, and report generation/preparation; principles, practices, and procedures used to establish and maintain files and information retrieval systems; principles and procedures of business letter writing; methods and procedures used in scheduling.
English usage, grammar, spelling, punctuation, and vocabulary.
Effective written and oral communication skills in English.
Critical thinking and problem-solving techniques used in identifying problems and developing solutions.
Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of individuals.
Principles, methods, and techniques used in providing excellent customer service and public relations including proper in-person, electronic, and telephone etiquette.
Techniques to facilitate effective interaction with people on an individual or group basis; interpersonal skills using tact, patience, and courtesy.
Occupational hazards and standard safety policies and procedures.
Principles and practices of providing training, work direction, and guidance to lower-level staff, temporary staff, students, volunteers, and/or student workers.
Ability to:
Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, codes, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment; ensure compliance with
State and federal laws and District policies.
Apply current instructional technologies to support student learning outcomes.
Utilize generally accepted instructional technology principles and practices as employed in higher education.
Utilize a wide range of digital media tools and web development tools to accomplish assigned tasks.
Develop instructional content using best practices in universal design.
Develop and facilitate workshops and tutorials in a variety of engaging and innovative formats.
Understand and develop 508 compliant course content and test accessibility using various assistive technology guidelines and tools.
Produce innovative and engaging multimedia content using current media production tools.
Operate, maintain, and administer current course management systems and instructional technology tools.
Create rich media for use by faculty in courses; provide training to faculty on the use of rich media.
Provide applicable and effective training to faculty and staff regarding instructional technology; coordinate the development and provision of training on software applications.
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Assess user needs, as well as future technology innovations, and provide adequate technical support for instructional applications.
Communicate effectively with beginning and experienced technology users.
Demonstrate organizational ability necessary to initiate, manage, and complete multiple collaborative instructional technology projects and see them through to timely completion.
Recommend appropriate uses of technology for teaching and learning.
Work in an atmosphere of collegial decision-making, demonstrating consensus-building skills.
Represent the Division and College in a wide variety of campus and community settings.
Demonstrate commitment to academic excellence.
Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; research, compile, and interpret data; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; prepare documentation, reports, and other written materials.
Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment, programs, and systems as they evolve; independently maintain currency in educational technology, computer programs/software, web design, graphic design, and related tools.
Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; follow protocols and escalate, as needed; maintain critical and sensitive information, records, and reports confidentially.
Communicate clearly and concisely, both orally and in writing in English; demonstrate correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively.
Develop, maintain, and foster effective working relationships involving interactions and communications via a variety of means with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis.
Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, socio-economic, and cultural populations of individuals.
Work effectively under pressure with frequent interruptions and a high degree of faculty, staff, student, and/or public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively.
Interact extensively with and respond to requests and inquiries from students, faculty, staff, and/or the public; effectively present information in person or on the telephone to students, staff, and/or the public; provide excellent customer service; demonstrate interpersonal skills while using tact, patience and courtesy.
Participate in the recruitment and selection process; provide training, work direction, and guidance to assigned lower-level staff, temporary staff, volunteers, students, and/or student workers.
Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.
Maintain current licensure or certifications required for the position, if applicable.
Travel to off-site events, and/or work evenings/weekends, as required.
Report to work on a regular and consistent basis, as scheduled, to assigned job.
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training:
Equivalent to a bachelor’s degree from an accredited college or university with major course work in education technology, instructional design, or a related field.
Experience:
Five years of increasingly responsible experience in the development of instructional content using best practices in universal design.
Experience as a distance learning student and/or instructor/facilitator is preferred. Advanced education in a related field may substitute for some experience.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to ensure health and comfort.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
